Post Office Store Leader

3 weeks ago


Scarborough, North Yorkshire, United Kingdom Funky Pigeon Full time

About us:

Funky Pigeon has a rich heritage and we have occupied our place as the Hub of the High Street and in our customers' hearts for 230 years. But this doesn't mean that we're resting on our laurels – Our stores work hard to make customer and colleague journeys in life possible.

Job Description

As a Post Office Store Leader in our Scarborough store, you will put your 'stamp' on your Post Office within a WH Smith store. You'll motivate and inspire your team of counter assistants to provide exceptional customer service, meet business goals and ensure the security of both cash and postal items.

Main Responsibilities:

  • Creating a customer service led culture which is always seeking to improve performance and to deliver a professional, friendly service to all customers
  • Getting involved with the store team to maximise opportunities to grow sales and increase footfall throughout the Post Office and Store
  • Ensuring the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements
  • Guiding and inspiring the team to achieve both personal and branch targets including sales, shrink, waste, cash loss and staff costs in an environment that encourages growth and inclusivity
  • Working closely with the Cluster Manager to identify cost savings and sales opportunities through consideration of the Profit & Loss statement
  • Supporting the Cluster Manager with employee lifecycle from recruitment to appraisals, training and disciplinary procedures

Requirements:

  • Retail (or similar) experience in a management or leadership role, preferably with experience of dealing with financial products or high-value cash transactions
  • Experience in supporting delivery of store goals, including maximising sales, controlling shrink and knowledge of P&L accounts
  • Previous experience of working to and achieving stretching targets within tight budgets
  • Ability to coach and mentor the team to improve performance
  • Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor


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