Customer Service Director

22 hours ago


Scarborough, North Yorkshire, United Kingdom Funky Pigeon Full time
Job Title: Customer Service Director

We are seeking an experienced Customer Service Director to lead our Post Office team in Scarborough. As a key member of the management team, you will be responsible for driving customer satisfaction, improving sales growth, and developing your team.

Key Responsibilities:
  • Create a customer-centric culture that focuses on delivering exceptional customer experiences.
  • Work closely with the store team to identify sales opportunities and implement strategies to increase footfall throughout the Post Office and Store.
  • Ensure the branch is fully compliant with current legislation and Post Office Ltd. compliance requirements.
  • Guide and inspire the team to achieve sales targets, reduce shrinkage, and improve customer satisfaction.
  • Support the Cluster Manager with employee lifecycle processes, from recruitment to appraisals, training, and disciplinary procedures.
Requirements:
  • Retail experience in a management or leadership role, preferably with experience of dealing with financial products or high-value cash transactions.
  • Experience in supporting delivery of store goals, including maximising sales, controlling shrink, and knowledge of P&L accounts.
  • Previous experience of working to and achieving stretching targets within tight budgets.
  • Ability to coach and mentor the team to improve performance.
  • Experience of proactively leading from the front, getting stuck in, and helping the team on the shop floor.
Salary and Benefits:

We offer a competitive salary of £45,000 - £55,000 per annum, a pension scheme, holidays (Management - 33 days including bank holidays), and employee discounts (up to 50%). You will also have access to a range of deals from retail partners and our Employee Assistance Programme to support your wellbeing.



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