Customer Service Liaison
23 hours ago
About beBee Professionals
We are seeking a Customer Service Liaison to provide exceptional service and resolve customer queries in a timely manner.
Salary:$35,000 - $40,000 per annum (dependent on experience)
Key Responsibilities:
- Handle incoming calls, emails, and chat inquiries from customers.
- Provide accurate product and service information.
- Resolve customer issues efficiently and escalate when necessary.
- Process customer orders and manage account information.
- Keep records of customer interactions and follow-up tasks.
- Collaborate with other departments to ensure customer satisfaction.
Requirements:
- Previous experience in a customer service role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Flexibility to work independently and as part of a team.
Benefits:
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities.
- Supportive work environment with clear career progression.
- Flexible working options.
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