Customer Service Associate
3 days ago
The Maine Community Bank is seeking a highly skilled Customer Service Associate to join our team. As a key member of our branch staff, you will be responsible for providing exceptional customer service, meeting new and existing customer account needs, and cross-selling bank products and services.
About the Role
- Provide prompt, courteous, and efficient service to customers at the teller and drive-up windows, branch lobby, and by telephone.
- Handle routine service issues independently and utilize customer feedback to support service standards.
- Cross-sell additional products and services to customers by matching them to their needs.
Key Responsibilities
- Issue money orders, cashier's checks, gift cards, and travelers checks.
- Conduct transactions accurately and in compliance with established bank policies and procedures.
- Answer inquiries related to customer account balances and activity.
Requirements
- 1 year of experience in sales or retail is desirable.
- Experience in selling and cross-selling products and services is required.
- High school graduate.
Salary Estimate: $45,000 - $60,000 per annum, depending on experience and qualifications.
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