Accommodation and Events Coordinator

15 hours ago


Cambridge, Cambridgeshire, United Kingdom Novotel Cambridge North Full time
Job Title: Accommodation and Events Coordinator

Estimated Salary: £24,500 - £27,500 per annum

About the Role:

We are seeking an experienced Accommodation and Events Coordinator to join our team at Novotel Cambridge North. The successful candidate will be responsible for coordinating daily reservations checks, ensuring all back-ups, comments, and payments are set accordingly.

The ideal candidate will have excellent organizational skills, a positive attitude, and a passion for delivering exceptional customer service.

  • Daily reservations checks from all platforms (Accor, Booking.com, Expedia, FITs, etc.)
  • Daily reservations checks Ensure all back-ups, comments, payments are set accordingly
  • Daily check of OTAs commissions
  • Weekly submission of commissions on Fastcom
  • Update of various trackers on a daily basis (such as No show, Cxl, etc)
  • Manage reservations and booking enquiries via telephone, email, and face-to-face
  • To be an expert on the business bedrooms and events in order to deal with initial enquiries in a confident manner
  • Arrange and deliver hotel show arounds in a professional and knowledgeable manner
  • To support with group bookings through the whole process and liaise with other departments where required
  • To be the first point of call for all client enquiries regarding accommodation and meeting and events
  • To provide outstanding administrative skills to coordinate events, which will include corporate bookings, private functions, and weddings
  • Arrange and conduct hotel show arounds to promote the sale of accommodation and/or meeting space
  • Build rapport with our key clients in order to ascertain their requirements and identify further opportunities for future business
  • Provide detailed function plans to hotel operations teams to ensure the clients' requirements are always supported and catered for
  • Maintain the accuracy of the in-house reservations system
  • Reply to all booking enquires that are received via telephone, email, venue directly or via RFP. Replies need to be within a strict deadline to secure bookings
  • You might be required to work at reception at times
  • Working hours include weekends and public holidays.
Benefits:

We offer a range of benefits including a competitive salary, free gym membership, free night stays in our UK hotels, and discounted rates at any Accor Restaurant.

Our team is dedicated to providing exceptional customer service and we are committed to helping our employees grow and develop their careers.


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