Director of Operations

21 hours ago

London, Greater London, United Kingdom Aramark UK Full time

Job Opportunity:

We are seeking an experienced and ambitious individual to join our team as a Director of Operations - Higher Education at Aramark UK. This is a unique opportunity to lead a portfolio of complex operations and drive success by building a strong culture of innovation, service improvement, and delivery.

About the Role:

  • Lead the operational teams by example in the consistent delivery across the business, demonstrating commitment to our values and objectives.
  • Collaborate with stakeholders to deliver our company commitments and embed our vision and values within the business.
  • Plan, direct, and coordinate all management activities to ensure timely delivery and adapt to the dynamic needs of the business.
  • Influence and integrate efforts within the company to champion and build support for sector strategy, including setting targets to harness opportunities to increase margin, drive growth, or vary service delivery to maximize performance.
  • Develop and maintain operational contingency and recovery plans to ensure seamless delivery of service.
  • Accept personal ownership and accountability for all areas of regulatory and statutory compliance within the region.
  • Implement and deliver effective business plans to ensure prompt resolution of commercial or client issues.
  • Navigate commercial agreements to understand and negotiate contractual obligations to mitigate any financial risk.
  • Interrogate financial performance with direct management team to evaluate delivery of service and contractual obligations to deliver agreed budget.
  • Prepare and present region business reviews on a monthly basis to the Sector Director.
  • Develop collaborative Senior Client Relationships within the Region, to ensure alignment to client strategy, satisfaction levels, and opportunities.
  • Ensure direct reports understand business strategy and customer requirements as well as operational and financial performance.

Requirements:

  • Operating at Senior Operational or Operations Director level or equivalent in contract catering or hospitality environment.
  • High volume, multi-site regional experience including Higher Education.
  • Positive and collaborative attitude towards working as a team to achieve shared goals.
  • Excellent business acumen with a proven track record of managing commercial business underpinned with strong negotiation skills.
  • Ability to define priorities and work flexibly and effectively under pressure to meet deadlines.
  • Strong influencer and stakeholder management experience, with the ability to manage internal & external stakeholder relationships.
  • Solves problems and actively seeks solid and sustainable solutions.
  • Working knowledge of Microsoft Office packages.

What We Offer:

  • Competitive salary, company car, and bonus.
  • Home-based role with regular travel across the south.
  • Private healthcare.
  • Generous annual leave that increases in line with service, with the opportunity to buy extra.
  • Defined contribution pension scheme and life assurance benefits.
  • Access to an employee benefit scheme that offers discounts across hundreds of retail and leisure providers.
  • Employee Assistance Programme and in-house Mental Health Champions.
  • A plethora of opportunities to attend in-house events and try out the culinary genius of our teams.

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