Pensions Administrator
1 week ago
Main Purpose of Job
Equiniti is seeking a skilled Pensions Administrator to join our fast-growing Pensions Operations team. As a key member of the team, you will be responsible for providing administration services to clients, maintaining accurate and compliant pension records, and resolving customer enquiries in a timely and professional manner.
Key Responsibilities
- Provide administration services to clients as per Service Level Agreement
- Maintain up-to-date filing and records for the department, ensuring the integrity of customer data
- Process a wide range of routine and non-routine documentation within defined procedures
- Resolve customer enquiries based on competent working knowledge of customer requirements
- Draft non-standard correspondence in response to customer enquiries
- Input customer details and access customer information
- Collate and analyse data to produce routine reports, schedules, and summaries to update customer records and resolve customer queries
- Identify and implement process improvements to enhance throughput and customer service
Requirements
- GCSE (or equivalent) Maths and English Grade C
- Strong numeracy and literacy skills
- Good written and communication skills
- Ability to develop working relationships
- Ability to work within laid-down processes and procedures
- Basic financial awareness
- Previous experience in a financial/pensions environment is desirable
- Working to SLAs
- Desire to deliver exceptional customer service
- Proven track record of quality, timely delivery
- Computer literate with a willingness to learn a variety of systems
What We Offer
- Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhanced cover.
- Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
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