Pension Fund Administrator

3 weeks ago


Liverpool, Liverpool, United Kingdom Equiniti Full time

Management Level

Business Division:

Business Function / Department:

Job Title:

Reporting to (Job Title):

At Equiniti, we are committed to delivering exceptional shareholder, pension, remediation, and credit technology solutions to our clients. As a Pension Fund Administrator, you will play a vital role in supporting our clients and contributing to our mission to be the leading global share registrar.

We are looking for a skilled and experienced professional to join our team as a Pension Fund Administrator. In this role, you will be responsible for providing administration services to our clients, maintaining data and records, and ensuring the integrity of customer information.

Main Responsibilities:

  • Provide administration services to clients as per SLA
  • Maintain data, filing, and records for the department
  • Process routine and non-routine documentation within defined procedures
  • Resolve customer enquiries based on competent working knowledge of customer requirements
  • Draft non-standard correspondence in response to customer enquiries
  • Input customer details and access customer information
  • Provide technical guidance to team members
  • Identify and implement process improvements to improve throughput and customer service
  • Provide on-the-job coaching to department colleagues
  • Carry out projects and ad-hoc activities as determined by Team Manager

Context: This role will involve working with a broad range of activities associated with the department and client requirements.

Dimensions: All team/department members, internal/external customer contact

Priorities:

  • Accuracy and appropriateness of response
  • Meet agreed productivity targets
  • Effective communications with various stakeholders
  • Proactive achievement of team objectives
  • Quality of advice and guidance
  • Meeting deadlines
  • Managing customer expectations

Key Outputs:

  • Completion of targeted work to deadlines and required level of accuracy
  • Working well within teams and supporting colleagues
  • Professional communication in both written and oral forms

Relationships:

  • Team Manager
  • Senior Pension Administrator
  • Team members
  • Members, Clients, and third parties

Decision Making Authorities:

  • Work on your own initiative
  • Escalation to Senior Pension Administrator
  • As delegated by Team Manager

Qualifications & Technical Job Requirements:

  • GCSE (or equivalent) Maths and English Grade C

Knowledge & Skills Requirements:

  • Good written and communication skills
  • Ability to develop working relationships
  • Ability to work within laid down processes and procedures
  • Basic financial awareness
  • Awareness of scheme rules, industry regulations, and current pensions legislation
  • Microsoft Office packages

Experience Requirements:

  • Proven experience in a pensions/financial environment
  • Experience of dealing with external clients
  • Working to SLAs

Equiniti is an equal opportunities employer and welcomes applications from all qualified candidates. Please note that any offer of employment is subject to satisfactory pre-employment screening checks.



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