Pensions Administrator Role
2 weeks ago
Job Title: Pensions Administrator
Department: Specialist Processing Unit
This role provides administration services to customers as per SLA, maintaining data, filing, and records for the department, checking customer data integrity. Routine and non-routine documentation processing is done within defined procedures.
Main Responsibilities:
- Resolves customer enquiries based on working knowledge of customer requirements and case history.
- Drafts non-standard correspondence in response to customer enquiries.
- Inputs customer details and accesses customer information.
- Provides technical guidance to team members.
- Identifies and implements process improvements in immediate area of work responsibility.
- Provides on-the-job coaching to department colleagues.
- Carr
- ies out projects and ad-hoc activities as determined by Team Manager.
- Contributes to additional complex work, including seasonal project work, within the Quality and Technical Support Team.
Context: This role involves a broad range of activities associated with the department and client requirements. It involves all team members, internal and external customer contact, accuracy, and effective communications.
Priorities:
- Accuracy and appropriateness of response.
- Meeting agreed productivity targets.
- Effective communications with various stakeholders.
- Proactive achievement of team objectives.
- Quality of advice and guidance.
- Meeting deadlines.
- Managing customer expectations.
- Adherence to departmental policies and procedures.
- Identification of process improvement opportunities.
Key Outputs:
- Completion of targeted work to deadlines and required level of accuracy.
- Working well within teams and supporting colleagues.
- Professional communication in both written and oral forms.
- Participation in small projects and bulk work.
- Identifying own training needs.
Relationships: This role involves communication with Team Manager, Senior Pension Administrator, team members, and external stakeholders, including clients and third parties.
Decision-Making Authorities: Work is done on an individual basis with escalation to Senior Pension Administrator as required.
Qualifications and Technical Job Requirements:
Essential:
- GCSE Maths and English Grade C.
Desirable:
- Custo
- mer Service NVQ.
Knowledge and Skills Requirements:
- Good written and communication skills.
- Ability to develop working relationships.
- Ability to work within laid-down processes and procedures.
- Basic financial awareness.
- Awareness of scheme rules, industry regulations, and current pensions legislation.
- Microsoft Office packages.
- Positive attitude and approach to work and colleagues.
Experience Requirements:
- Proven experience in a pensions/financial environment.
- Experience of dealing with external clients.
- Working to SLAs.
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