Hotel Experience Lead

3 weeks ago


Birmingham, Birmingham, United Kingdom Hilton Birmingham Metropole Full time

Unlock Your Potential with Hilton Birmingham Metropole

About the Role

We are seeking an experienced and passionate individual to join our Front Office team as a Guest Relations Manager. As a key member of the hotel team, you will be responsible for delivering exceptional customer service and ensuring that every guest feels valued and welcome.

Key Responsibilities

  • Lead the Front Office team to ensure seamless guest service and efficient operations
  • Develop and maintain strong relationships with guests, colleagues and stakeholders to exceed expectations
  • Implement effective problem-solving strategies to resolve guest complaints and issues
  • Contribute to the hotel's revenue growth through effective upselling and cross-selling techniques
  • Stay up-to-date with industry trends, best practices and Hilton's policies and procedures

What We Offer

  • Competitive Salary and bonus scheme
  • Smart uniform and laundered
  • Free, healthy and high-quality meals when on duty
  • Grow your Career with our Personal Development programme
  • Discounted hotel nights and 50% off Food and Beverages through our Team Member Travel Program
  • High street discounts with Perks at Work
  • Free car park and subsidised Taxi services
  • Holiday entitlement and Guest Experience Day

Requirements

  • Hotel experience and leadership skills
  • Excellent communication and interpersonal skills
  • Problem-solving and conflict resolution skills
  • Ability to work effectively in a fast-paced environment
  • Passion for delivering exceptional customer service

Language: English


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