Home Claims Team Leader

6 days ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

Job Overview

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  • We are seeking an experienced Home Claims Team Leader to join our team at Hastings Direct.
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About the Role

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This is a challenging and rewarding role that involves leading a team of claims handlers, managing daily operations, and ensuring excellent customer service.

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Key Responsibilities

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  • To lead and motivate a team of claims handlers to deliver excellent customer service and meet performance targets.
  • To manage daily operations, including handling escalated claims, resolving complex issues, and implementing process improvements.
  • To work closely with other departments, such as underwriting and marketing, to ensure seamless communication and collaboration.
  • To analyze data and metrics to identify trends and areas for improvement, making recommendations to senior management.
  • To stay up-to-date with industry developments, regulatory requirements, and best practices in claims handling.
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Requirements

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  • A strong background in insurance, preferably in claims handling or leadership roles.
  • Excellent leadership and management skills, with experience in motivating and developing teams.
  • Strong communication and interpersonal skills, with the ability to build relationships with stakeholders, including customers, colleagues, and external partners.
  • Proven problem-solving and analytical skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple deadlines.
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What We Offer

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  • An attractive salary package, based on experience, with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, pension scheme, and life assurance.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A chance to work with a market-leading insurance company, known for its innovation and customer-centric approach.
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Salary: £60,000 - £80,000 per annum, depending on experience.

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Hastings Direct is an equal opportunities employer and welcomes applications from all suitably qualified candidates. Please note that we conduct thorough referencing and credit checks as part of our recruitment process.



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