Home Claims Specialist

4 weeks ago

Leicester, Leicester, United Kingdom Hastings Direct Full time

About the Role

We are seeking a skilled Home Claims Handler to join our team at Hastings Direct. As a key member of our claims handling function, you will be responsible for managing a portfolio of complex claims, achieving the optimum financial outcome in line with our financial goals.

Key Responsibilities

  • Managing a portfolio of complex claims, achieving the optimum financial outcome in line with our financial goals
  • Providing each customer with their own case plan, managing any suppliers or processes to achieve the final outcome
  • Working with the wider team to maintain best practice documents on technical applications for buildings, contents, recoveries and subsidence
  • Ensuring claims are adequately reserved, loss coded and managed effectively to enable accurate pricing and reserving
  • Achieving both financial and customer satisfaction outcomes that places Hastings as a market leading home claims handling function
  • Handling, resolving and helping to prevent complaints, including FOS referrals, ensuring that any changes are fed back to the relevant parties as best practice and acting as a technical referral point for lower level complaints when supporting handlers

Requirements

  • Strong working knowledge of Home Claims and experience of working with Large Loss Claims (minimum 3+ years experience)
  • A comprehensive understanding of the Principles of Insurance and knowledge of ICOBS and TCF and supplier management experience
  • Complies with consumer duty when dealing with/advising customers and can relay technical context and rationale to any given situation (i.e. subsidence, escape of oil/water, liability and recoveries)

About Us

Hastings Direct is a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

What We Offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits

  • Attractive salary based on experience (pay reviews also completed each year)
  • Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
  • Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
  • Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
  • Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
  • Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

Why Choose Us

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

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