Home Claims Team Leader

2 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

About the Role

We are seeking a highly skilled and experienced Home Claims Team Leader to join our team at Hastings Direct. As a key member of our leadership team, you will be responsible for leading a team of claims handlers and ensuring that our customers receive the highest level of service.

Key Responsibilities

  • Supporting the Hastings Direct goal to become a market leading home claims handling function
  • Setting and managing annual and monthly objectives, providing coaching and development plans to support ongoing progression and ensuring annual PDR's are conducted
  • Ensuring payments are authorised in line with our departmental SLA's and overseeing guidance and advice in respect of technical referrals
  • Conducting regular monthly audits on colleagues
  • Engaging and motivating the team, delivering effective meetings
  • Supporting the overall quality of claims handling internally and by outsourced partners

Requirements

  • Previously leadership experience (contact centre, claims or home claims experience highly beneficial)
  • Strong customer and colleague focus
  • Excellent communication and coaching skills

What We Offer

As a Home Claims Team Leader at Hastings Direct, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be supported to develop your skills and career. We offer a competitive salary, flexible working arrangements, and a range of benefits, including a bonus scheme, life assurance, and pension contribution match.

About Hastings Direct

Hastings Direct is a leading digital insurance provider, committed to delivering excellent customer service and quality claims handling. We are proud to be an equal opportunities employer and welcome applications from all suitably skilled persons.



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