Claims Team Leader

1 month ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

About Hastings Direct

We're a digital insurance provider with a passion for delivering exceptional customer experiences. Our team is dedicated to making a difference in the lives of our customers, and we're looking for talented individuals to join us on this journey.

Job Summary

We're seeking a skilled Claims Team Leader to join our team. As a Claims Team Leader, you'll be responsible for ensuring that your team achieves all quality and customer outcomes, embedding a coaching and performance management culture, and satisfying customers with each interaction.

Key Responsibilities

  • Ensure that your team achieves all quality and customer outcomes
  • Embed a coaching and performance management culture within your team
  • Satisfy customers with each and every interaction
  • Ensure that the operational goals of the department are met
  • Conduct audit and quality checks of colleagues' work
  • Collaborate with other Claims Teams to identify process improvements

Requirements

  • Strong leadership and coaching skills
  • Experience of leading an operational team, ideally within Insurance or Sales
  • Track record of building high levels of engagement with teams
  • Able to work collaboratively with a variety of stakeholders

What We Offer

At Hastings Direct, we're committed to creating a positive and supportive work environment that allows our colleagues to thrive. We offer a range of benefits, including a competitive salary, flexible working arrangements, and a comprehensive benefits package.

Our 4Cs Principles

We believe in creating a culture that puts our colleagues, customers, company, and community at the heart of everything we do. We're proud to be an equal opportunities employer and welcome applications from all suitably skilled persons.



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