Claims Team Leader
1 month ago
Leadership Opportunity at Hastings Direct
We are seeking an experienced Claims Team Leader to join our team at Hastings Direct. As a key member of our leadership team, you will be responsible for ensuring that your team achieves all quality and customer outcomes.
Key Responsibilities:
- Embedding a coaching and performance management culture within your team
- Satisfying customers with each and every interaction
- Ensuring that the operational goals of the department are met
- Conducting audit and quality checks of colleagues' work
- Collaborating with other Claims Teams to identify process improvements
Requirements:
- Strong leadership and coaching skills
- Experience of leading an operational team, ideally within Insurance or Sales
- Track record of building high levels of engagement with teams
- Able to work collaboratively with a variety of stakeholders
What We Offer:
- An attractive salary based on experience
- Flexible working arrangements
- A competitive bonus scheme
- A range of wellbeing benefits
About Hastings Direct:
We are a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We pride ourselves on our 4Cs culture, which focuses on getting it right for our colleagues, customers, company, and community.
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