Claims Handler

3 hours ago


Leicester, Leicester, United Kingdom Hastings Direct Full time
Job Overview
As a Claims Handler in our Insurance Team at Hastings Direct, you will be responsible for managing home claims handling within your handling authority limit. This role requires strong technical knowledge and communication skills to deliver an effective claims support function through desktop settlements or liaising with suppliers while ensuring excellent customer service.

About the Role
This is an exciting opportunity to join our team as a Claims Handler. In this role, you will be responsible for managing a portfolio of claims with varying complexity, achieving the optimum outcome in line with Hastings 4Cs. You will act as a technical referral point for colleagues, suppliers, and internal stakeholders, ensuring claims are adequately reserved, loss coded, and managed effectively to enable accurate pricing and reserving. Additionally, you will maintain and update various system platforms, such as Fintech and GW, and respond to customer inquiries promptly.

Key Responsibilities
- Manage a portfolio of claims with varying complexity
- Act as a technical referral point for colleagues, suppliers, and internal stakeholders
- Ensure claims are adequately reserved, loss coded, and managed effectively
- Maintain and update various system platforms, such as Fintech and GW
- Respond to customer inquiries promptly

Requirements
To be successful in this role, you will need:
- Minimum 2 years of Home Claims Experience
- Customer service experience, telephony based
- Strong communication and interpersonal skills
- Ability to work efficiently and accurately, in line with SLAs and targets
- Strong system skills, ability to navigate and update multiple platforms simultaneously

What We Offer
In return for your expertise, we offer a competitive salary of ££35,000 - £40,000 per annum, depending on experience, plus a range of benefits, including flexible working, annual leave, and access to private healthcare. As a member of our team, you will have the opportunity to develop your skills and career, working in a dynamic and supportive environment.
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