Claims Team Leader

3 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

Role Overview

Hastings Direct is seeking a Claims Team Leader to drive operational excellence and customer centricity within our Claims department. As a key member of our team, you will be responsible for ensuring that your team achieves all quality and customer outcomes, while embedding a coaching and performance management culture that fosters engagement, motivation, and a fun working atmosphere.

Key Responsibilities

  • Ensure that your team achieves all quality and customer outcomes
  • Embed a coaching and performance management culture within your team, ensuring teams are engaged, motivated, and working in a fun environment
  • Satisfy customers with each and every interaction
  • Ensure that the operational goals of the department are met, including telephony adherence and Claims KPIs
  • Conduct audit and quality checks of colleagues' work, and provide feedback where required
  • Collaborate with other Claims Teams to identify process improvements to ensure that Hastings Direct is a market-leading insurer

Requirements

  • Strong leadership and coaching skills, with experience of leading an operational team, ideally within Insurance or Sales
  • Track record of building high levels of engagement with teams, ensuring the ability to deliver exceptional customer and colleague outcomes
  • Able to work collaboratively with a variety of stakeholders, so strong interpersonal and communication skills are a must

What We Offer

Hastings Direct is committed to providing a supportive and inclusive work environment that allows our colleagues to thrive. We offer a range of benefits, including a competitive salary, flexible working arrangements, and a comprehensive benefits package that includes a 4Cs performance bonus, life assurance cover, and income protection.

About Hastings Direct

Hastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We pride ourselves on our 4Cs culture, which focuses on getting it right for our colleagues, customers, company, and community. We believe that by creating the right culture and giving our colleagues the right tools, we can deliver good outcomes for every customer, grow the company profitably and sustainably, and invest in the communities we serve.



  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly skilled and experienced Home Claims Team Leader to join our team at Hastings Direct. As a key member of our leadership team, you will be responsible for leading a team of claims handlers and ensuring that our customers receive the highest level of service.Key ResponsibilitiesSupporting the Hastings Direct goal to become...

  • Claims Team Leader

    4 weeks ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Summary: We are seeking a highly skilled Claims Team Leader to join our team at Hastings Direct. As a Claims Team Leader, you will be responsible for leading a team of claims professionals and ensuring that all claims are handled efficiently and effectively.Key Responsibilities:Manage a team of claims professionals to ensure that all claims are handled...

  • Claims Team Leader

    3 weeks ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the RoleWe're seeking an experienced Claims Team Leader to join our team at Hastings Direct. As a Claims Team Leader, you'll be responsible for ensuring that your team achieves all quality and customer outcomes.Key ResponsibilitiesEmbedding a coaching and performance management culture within your team, ensuring teams are engaged, motivated within a...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    About Hastings DirectWe're a digital insurance provider with ambitious plans to become the best and biggest in the UK market. Our 4Cs culture is at the heart of everything we do, and we're proud of the journey we're on as a company.Key ResponsibilitiesAs a Home Claims Team Leader, you'll be responsible for leading a team of claims handlers and ensuring that...

  • Claims Team Lead

    3 weeks ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Claims Team Leader RoleWe're seeking a highly skilled Claims Team Leader to join our team at Hastings Direct. As a Claims Team Leader, you'll be responsible for ensuring that your team achieves all quality and customer outcomes.Key Responsibilities:Embedding a coaching and performance management culture within your team, ensuring teams are engaged, motivated...

  • Claims Team Leader

    4 weeks ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Leadership Opportunity at Hastings DirectWe are seeking an experienced Claims Team Leader to join our team at Hastings Direct. As a key member of our leadership team, you will be responsible for ensuring that your team achieves all quality and customer outcomes.Key Responsibilities:Embedding a coaching and performance management culture within your...

  • Claims Team Manager

    1 month ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    About Hastings DirectWe're a digital insurance provider with a passion for delivering exceptional customer experiences. Our team is dedicated to making a difference in the lives of our customers, and we're looking for talented individuals to join us on this journey.Job SummaryWe're seeking a skilled Claims Team Leader to join our team. As a Claims Team...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job SummaryAs a Home Claims Team Leader at Hastings Direct, you will play a crucial role in driving our goal to become a market leader in home claims handling. Your primary objective will be to support the team in achieving this goal, setting and managing annual and monthly objectives, and ensuring the team is equipped with the necessary tools and resources...

  • Claims Team Lead

    5 days ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    As a Claims Specialist with Hastings Direct, you will play a pivotal role in driving the company's growth and success.We are seeking an experienced Claims Specialist to join our team. The ideal candidate will have previous experience or knowledge of Intervention and be able to coach and support teams, delivering results.The successful candidate will be a...

  • Senior Team Leader

    5 days ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct, a digital insurance provider with ambitious plans to become the Best and Biggest in the UK market.We offer an attractive salary based on experience, with pay reviews completed each year.As a Senior Team Leader, you will play a crucial role in ensuring the engineering technician team achieves all quality and customer outcomes.You...

  • Team Leader

    4 weeks ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Leadership Opportunity at Hastings DirectWe are seeking a talented and experienced leader to join our team at Hastings Direct. As a Team Leader, you will be responsible for ensuring that your team achieves all quality and customer outcomes, embedding a coaching and performance management culture within your team, and creating the time, space, and confidence...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Role purposeAs a Home Claims Handler at Hastings Direct, you will be responsible for managing home claims handling within your handling authority limit. You will work closely with our Home Claims Leader to deliver an effective claims support function. Key responsibilities include maintaining accurate records, communicating with customers, and resolving...

  • Claims Team Leader

    4 weeks ago


    Leicester, Leicester, United Kingdom Bestway Group Full time

    We are seeking a highly skilled and experienced Non Trading Team Leader to join our team at Bestway Group.The successful candidate will be responsible for effectively leading and managing the non-trading responsibilities of the branch operations, with a focus on Administration and Health & Safety.Key duties will include:Ensuring all administration processes...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    About UsHastings Direct is a pioneering digital insurance provider with ambitious plans to revolutionize the UK market. With a focus on delivering exceptional customer experiences, we're committed to making a positive impact on the lives of our customers and colleagues alike.Job SummaryWe're seeking a seasoned Transformation Leader to drive our Claims and...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Role Overview:As a Home Claims Handler at Hastings Direct, you will be responsible for managing home claims within your handling authority limit, reporting directly to our Home Claims Leader. This role requires effective claims support and maintenance of a high-quality service standard.Key Responsibilities:• Manage home claims handling within your...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Role OverviewWe are seeking a skilled Home Claims Handler to join our team in Leicester. As a key member of our claims handling team, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are adequately reserved, loss coded, and managed effectively to enable accurate pricing and reserving.Key...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Role OverviewThe Home Claims Handler will be responsible for managing home claims handling within their handling authority limit, reporting into our Home Claims Leader.Key ResponsibilitiesManage a portfolio of claims with varying complexity to achieve the optimum outcome in line with Hastings 4Cs.Act as a technical referral point for colleagues, suppliers,...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Role OverviewHastings Direct is seeking an experienced Claims Resolution Specialist to join our team in Leicester. This role involves managing home claims handling within set limits, ensuring seamless customer experiences.Key ResponsibilitiesManage home claims handling within established authority limits.Maintain and deliver high-quality claims...


  • Leicester, Leicester, United Kingdom Universal Business Team Full time

    Job Title: Merchant Sales Team LeaderJob Summary:Universal Business Team is seeking a highly skilled Merchant Sales Team Leader to join their team. As a key member of the sales team, you will be responsible for building and leading the UK Merchant Sales team to drive revenue sales within gross profit requirements.Key Responsibilities:Build and lead the UK...

  • Care Team Leader

    3 weeks ago


    Leicester, Leicester, United Kingdom Lifeway's Group Full time

    We are seeking a dedicated Care Team Leader to join our team in Leicester. As a key member of our leadership team, you will be responsible for inspiring and motivating a team of support workers to deliver exceptional person-centred care and support.Key Responsibilities:Lead and Motivate: Effectively lead and motivate a team of support workers to ensure...