Claims Team Leader

2 weeks ago

Leicester, Leicester, United Kingdom Hastings Direct Full time

Role Overview

Hastings Direct is seeking a Claims Team Leader to drive operational excellence and customer centricity within our Claims department. As a key member of our team, you will be responsible for ensuring that your team achieves all quality and customer outcomes, while embedding a coaching and performance management culture that fosters engagement, motivation, and a fun working atmosphere.

Key Responsibilities

  • Ensure that your team achieves all quality and customer outcomes
  • Embed a coaching and performance management culture within your team, ensuring teams are engaged, motivated, and working in a fun environment
  • Satisfy customers with each and every interaction
  • Ensure that the operational goals of the department are met, including telephony adherence and Claims KPIs
  • Conduct audit and quality checks of colleagues' work, and provide feedback where required
  • Collaborate with other Claims Teams to identify process improvements to ensure that Hastings Direct is a market-leading insurer

Requirements

  • Strong leadership and coaching skills, with experience of leading an operational team, ideally within Insurance or Sales
  • Track record of building high levels of engagement with teams, ensuring the ability to deliver exceptional customer and colleague outcomes
  • Able to work collaboratively with a variety of stakeholders, so strong interpersonal and communication skills are a must

What We Offer

Hastings Direct is committed to providing a supportive and inclusive work environment that allows our colleagues to thrive. We offer a range of benefits, including a competitive salary, flexible working arrangements, and a comprehensive benefits package that includes a 4Cs performance bonus, life assurance cover, and income protection.

About Hastings Direct

Hastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We pride ourselves on our 4Cs culture, which focuses on getting it right for our colleagues, customers, company, and community. We believe that by creating the right culture and giving our colleagues the right tools, we can deliver good outcomes for every customer, grow the company profitably and sustainably, and invest in the communities we serve.

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