Claims Team Manager
3 weeks ago
About Hastings Direct
We're a digital insurance provider with a passion for delivering exceptional customer experiences. Our team is dedicated to making a difference in the lives of our customers, and we're looking for talented individuals to join us on this journey.
Job Summary
We're seeking a skilled Claims Team Leader to join our team. As a Claims Team Leader, you'll be responsible for ensuring that your team achieves all quality and customer outcomes, embedding a coaching and performance management culture, and satisfying customers with each interaction.
Key Responsibilities
- Lead a team of claims professionals to achieve operational goals and quality standards
- Develop and implement coaching and performance management strategies to drive team engagement and motivation
- Collaborate with other teams to identify process improvements and drive business growth
- Conduct audits and quality checks to ensure compliance with company standards
Requirements
- Strong leadership and coaching skills, with experience in leading operational teams
- Ability to work collaboratively with stakeholders to drive business outcomes
- Excellent communication and interpersonal skills
What We Offer
At Hastings Direct, we're committed to creating a positive and inclusive work environment that supports the well-being of our colleagues. We offer a range of benefits, including competitive salaries, flexible working arrangements, and opportunities for professional development.
Why Join Us?
We're a company that values our colleagues and customers, and we're passionate about making a difference in the communities we serve. If you're looking for a challenging and rewarding role that aligns with your values, we'd love to hear from you.
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