Claims Team Manager

3 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

About Hastings Direct

We're a digital insurance provider with a passion for delivering exceptional customer experiences. Our team is dedicated to making a difference in the lives of our customers, and we're looking for talented individuals to join us on this journey.

Job Summary

We're seeking a skilled Claims Team Leader to join our team. As a Claims Team Leader, you'll be responsible for ensuring that your team achieves all quality and customer outcomes, embedding a coaching and performance management culture, and satisfying customers with each interaction.

Key Responsibilities

  • Lead a team of claims professionals to achieve operational goals and quality standards
  • Develop and implement coaching and performance management strategies to drive team engagement and motivation
  • Collaborate with other teams to identify process improvements and drive business growth
  • Conduct audits and quality checks to ensure compliance with company standards

Requirements

  • Strong leadership and coaching skills, with experience in leading operational teams
  • Ability to work collaboratively with stakeholders to drive business outcomes
  • Excellent communication and interpersonal skills

What We Offer

At Hastings Direct, we're committed to creating a positive and inclusive work environment that supports the well-being of our colleagues. We offer a range of benefits, including competitive salaries, flexible working arrangements, and opportunities for professional development.

Why Join Us?

We're a company that values our colleagues and customers, and we're passionate about making a difference in the communities we serve. If you're looking for a challenging and rewarding role that aligns with your values, we'd love to hear from you.



  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly skilled and experienced Home Claims Team Leader to join our team at Hastings Direct. As a key member of our leadership team, you will be responsible for leading a team of claims handlers and ensuring that our customers receive the highest level of service.Key ResponsibilitiesSupporting the Hastings Direct goal to become...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    About Hastings DirectWelcome to Hastings Direct, a leading digital insurance provider with a strong commitment to innovation and customer satisfaction. As a company, we're passionate about delivering exceptional products and services that meet the evolving needs of our customers.Job SummaryWe're seeking an experienced Home Claims Team Leader to join our...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    About Hastings DirectWelcome to Hastings Direct, a leading digital insurance provider with a strong commitment to innovation and customer satisfaction. As a company, we're passionate about delivering exceptional products and services that meet the evolving needs of our customers.Job SummaryWe're seeking an experienced Home Claims Team Leader to join our...

  • Claims Team Leader

    1 month ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    About Hastings DirectWe're a digital insurance provider with a passion for delivering exceptional customer experiences. Our team is dedicated to making a difference in the lives of our customers, and we're looking for talented individuals to join us on this journey.Job SummaryWe're seeking a skilled Claims Team Leader to join our team. As a Claims Team...

  • Claims Team Leader

    1 month ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    About Hastings DirectWe're a digital insurance provider with a passion for delivering exceptional customer experiences. Our team is dedicated to making a difference in the lives of our customers, and we're looking for talented individuals to join us on this journey.Job SummaryWe're seeking a skilled Claims Team Leader to join our team. As a Claims Team...

  • Claims Team Lead

    1 week ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Claims Team Leader RoleWe're seeking a highly skilled Claims Team Leader to join our team at Hastings Direct. As a Claims Team Leader, you'll be responsible for ensuring that your team achieves all quality and customer outcomes.Key Responsibilities:Embedding a coaching and performance management culture within your team, ensuring teams are engaged, motivated...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Title: Claims Commercial ManagerHastings Direct is seeking a skilled Claims Commercial Manager to join our team. As a key member of our engineering team, you will be responsible for developing and implementing strategies to optimize claims costs and improve customer outcomes.Key Responsibilities:Develop and maintain a deep understanding of the UK motor...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Title: Claims Commercial ManagerHastings Direct is seeking a skilled Claims Commercial Manager to join our team. As a key member of our engineering team, you will be responsible for developing and implementing strategies to optimize claims costs and improve customer outcomes.Key Responsibilities:Develop and maintain a deep understanding of the UK motor...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Title: Claims Commercial ManagerHastings Direct is seeking a skilled Claims Commercial Manager to join our team. As a key member of our engineering team, you will be responsible for developing and implementing strategies to optimize claims costs and improve customer outcomes.Key Responsibilities:Develop and maintain a deep understanding of the UK motor...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Title: Claims Commercial ManagerHastings Direct is seeking a skilled Claims Commercial Manager to join our team. As a key member of our engineering team, you will be responsible for developing and implementing strategies to optimize claims costs and improve customer outcomes.Key Responsibilities:Develop and maintain a deep understanding of the UK motor...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Title: Claims Commercial ManagerHastings Direct is seeking a skilled Claims Commercial Manager to join our team. As a key member of our engineering team, you will be responsible for developing and implementing strategies to optimize claims costs and improve customer outcomes.Key Responsibilities:Develop and maintain a deep understanding of the UK motor...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Role OverviewHastings Direct is seeking a highly skilled Claims Portfolio Manager to join our team. The ideal candidate will have a strong working knowledge of Home Claims and experience in managing complex claims.Key ResponsibilitiesManage a portfolio of complex claims, achieving the optimum financial outcome in line with our financial goalsProvide each...

  • Home Claims Team Lead

    4 weeks ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    About Hastings DirectWe're a digital insurance provider with a passion for delivering great products and services to our customers. Our goal is to become the best and biggest in the UK market, and we're looking for talented individuals to help us achieve this.Job DetailsWe're seeking a Home Claims Team Leader to join our team. As a key member of our claims...

  • Home Claims Team Lead

    4 weeks ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    About Hastings DirectWe're a digital insurance provider with a passion for delivering great products and services to our customers. Our goal is to become the best and biggest in the UK market, and we're looking for talented individuals to help us achieve this.Job DetailsWe're seeking a Home Claims Team Leader to join our team. As a key member of our claims...

  • Claims Manager

    4 weeks ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Claims Commercial ManagerHastings Direct is a leading digital insurance provider with ambitious plans to become the best and biggest in the UK market. We're seeking a skilled Claims Commercial Manager to join our team in Bexhill, Leicester, or London, with a flexible working arrangement that includes regular office visits.About the Role:Develop and maintain...

  • Claims Manager

    4 weeks ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Claims Commercial ManagerHastings Direct is a leading digital insurance provider with ambitious plans to become the best and biggest in the UK market. We're seeking a skilled Claims Commercial Manager to join our team in Bexhill, Leicester, or London, with a flexible working arrangement that includes regular office visits.About the Role:Develop and maintain...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Claims Commercial ManagerWe're seeking a skilled Claims Commercial Manager to join our team at Hastings Direct. As a key member of our Engineering team, you'll be responsible for managing claims and developing commercial strategies to drive business growth.Key Responsibilities:Manage claims from inception to resolution, ensuring timely and fair outcomes for...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Claims Commercial ManagerWe're seeking a skilled Claims Commercial Manager to join our team at Hastings Direct. As a key member of our Engineering team, you'll be responsible for managing claims and developing commercial strategies to drive business growth.Key Responsibilities:Manage claims from inception to resolution, ensuring timely and fair outcomes for...

  • Claims Manager

    1 month ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Claims Commercial ManagerWe're seeking a skilled Claims Commercial Manager to join our team at Hastings Direct. As a key member of our Engineering team, you'll play a crucial role in driving our commercial claims strategy forward.Key Responsibilities:Develop and implement commercial claims strategies to drive business growth and profitabilityCollaborate with...

  • Claims Manager

    1 month ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Claims Commercial ManagerWe're seeking a skilled Claims Commercial Manager to join our team at Hastings Direct. As a key member of our Engineering team, you'll play a crucial role in driving our commercial claims strategy forward.Key Responsibilities:Develop and implement commercial claims strategies to drive business growth and profitabilityCollaborate with...