Claims Portfolio Manager
3 weeks ago
Role Overview
Hastings Direct is seeking a highly skilled Claims Portfolio Manager to join our team. The ideal candidate will have a strong working knowledge of Home Claims and experience in managing complex claims.
Key Responsibilities
- Manage a portfolio of complex claims, achieving the optimum financial outcome in line with our financial goals
- Provide each customer with their own case plan, managing any suppliers or processes to achieve the final outcome
- Work with the wider team to maintain best practice documents on technical applications for buildings, contents, recoveries and subsidence
- Ensure claims are adequately reserved, loss coded and managed effectively to enable accurate pricing and reserving
- Achieve both financial and customer satisfaction outcomes that places Hastings as a market leading home claims handling function
- Handle, resolve and help to prevent complaints, including FOS referrals, ensuring that any changes are fed back to the relevant parties as best practice and acting as a technical referral point for lower level complaints when supporting handlers
Requirements
- Strong working knowledge of Home Claims and experience of working with Large Loss Claims (minimum 3+ years experience)
- A comprehensive understanding of the Principles of Insurance and knowledge of ICOBS and TCF and supplier management experience
- Complies with consumer duty when dealing with/advising customers and can relay technical context and rationale to any given situation (i.e. subsidence, escape of oil/water, liability and recoveries)
What We Offer
- An attractive salary based on experience, with pay reviews completed each year
- A flexible and hybrid working approach
- A competitive bonus scheme
- A range of wellbeing benefits, including physical, financial and mental wellbeing support
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