Operations Delivery Manager

1 month ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

About the Role

As the Operations Delivery Manager - Portfolio Lead at Hastings Direct, you will be responsible for taking on a portfolio of change projects, translating great ideas into credible plans that benefit customers, colleagues, and the company.

Key Responsibilities

  • Championing a whole systems thinking approach, considering processes across the entire claims journey
  • Defining robust plans to implement each change, ensuring each project has clear outcomes, timelines, and can be embedded while managing the day-to-day claims operation
  • Providing program-level status reporting for all project milestones, deliverables, dependencies, risks, and issues
  • Working creatively to solve challenges in partnership with frontline colleagues, claims specialists, and the wider claims team
  • Managing the budget for each project and coaching/mentoring the delivery executives

What We Offer

We provide a range of benefits to support your physical, financial, and mental wellbeing, including:

  • A competitive salary and car allowance
  • Flexible working arrangements, including days in the office and at home
  • A 4Cs performance bonus, typically paid in March
  • Private medical insurance, pension contribution matching up to 10%, and life assurance cover
  • Access to a range of discounts and cashback at everyday retailers and on our own products
  • Fee-free independent mortgage advice and financial wellbeing support

About Us

Hastings Direct is a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We are proud of our 4Cs culture, which focuses on getting it right for our colleagues, customers, company, and community.

Why Work with Us?

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully, and with their best interests at heart. As an equal opportunities employer, we welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status.



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