Insurance Claims Advocate

1 month ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

Role Overview

We're looking for a skilled Insurance Claims Advocate to join our team at Hastings Direct. This is an exciting opportunity to support customers who have been involved in a road traffic accident, negotiate vehicle valuations and ensure a seamless customer journey through confident and accurate communication.

Key Responsibilities

  • Manage a portfolio of policyholder's write off claims through to settlement.
  • Make and receive calls from internal and external parties.
  • Provide excellent customer service, empathy and understanding.
  • Validate claims and policies.
  • Maintain accurate record keeping and proactive diary system.
  • Achieve departmental and business targets.

Requirements

To be successful in this role, you'll need outstanding customer service skills, strong active listening skills, and the ability to lead conversations and handle objections.

What We Offer

  • A competitive salary of £25,000 - £30,000 per annum.
  • Flexible working arrangements.
  • A bonus scheme.
  • A range of wellbeing benefits, including mental health support and physical wellbeing programs.
  • 25 days annual leave.


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