Insurance Claims Expert

2 days ago


Leicester, Leicester, United Kingdom Hastings Direct Full time
Job Overview

Hastings Direct is a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market.

We're looking for an experienced Claims Advisor to join our team as a Claims Specialist - Intervention Lead. As a key member of our operational leadership team, you will play a vital role in reviewing and monitoring outcomes/KPIs using data to support improvements through technical development (creation of material and delivery).

About the Role
  • Supporting the technical lead to cultivate the right capability for their functions, including the delivery of new colleague training from the academy, to developing individuals through the competency framework.
  • Utilize data gathered through audits, team leader coaching, and control reports to identify systemic/thematic development requirements and create/implement solutions.
  • Ensure a strong understanding of market developments which may impact our subrogated recovery performance. Provide technical input to support the development of appropriate strategies to mitigate risks.

Salary: An attractive salary based on experience (£40,000 - £60,000 per annum), paid annually, plus a competitive bonus scheme.

What We Offer
  • Flexible working: We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
  • Competitive bonus scheme: All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March.
  • Physical wellbeing: We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
  • Financial wellbeing: As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
  • Mental wellbeing programme: At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well.


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