Motor Claims Professional

3 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time
Job Title: Motor Claims Professional

About the Role:
At Hastings Direct, we are seeking an experienced Motor Claims Professional to join our team. As a Motor Claims Professional, you will be responsible for managing a portfolio of policyholder's write-off / repair claim.

Key Responsibilities:
• Manage a portfolio of policyholder's write-off / repair claim.
• Make and receive calls from internal and external parties.
• Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process.
• Validate claims and policies.
• Maintain accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
• Achieve departmental and business targets.

What We Offer:
• Salary - Attractive salary based on experience (pay reviews also completed each year).
• Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
• Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
• Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
• Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
• Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.

About Us:
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
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