Motors Claims Resolution Specialist

2 weeks ago


Leicester, Leicester, United Kingdom Hastings Direct Full time £23,500
Job Description:

At Hastings Direct, we strive to be the UK's leading digital insurance provider. Our Customer teams play a vital role in achieving this goal by delivering exceptional service to thousands of customers daily.

As a Motors Claims Handler, you will prioritize providing a seamless customer experience throughout the claims process. You will manage a portfolio of policyholders' write-off/repair claims and validate policies.

Your key responsibilities will include:

* Providing empathetic customer service, setting clear expectations, and offering regular updates
* Managing claims and policies with precision and attention to detail

In return for your dedication, we offer:

* An attractive salary based on experience, with annual pay reviews
* Flexible and hybrid working arrangements, including office and home days
* A competitive bonus scheme, with opportunities for growth and development
* Comprehensive wellbeing programs, including physical, financial, and mental health support

We welcome applications from skilled individuals who share our commitment to excellence. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job OverviewHastings Direct is seeking a skilled Claims Resolution Specialist to join their team. As a Claims Resolution Specialist, you will play a crucial role in providing exceptional customer experiences while resolving third-party claims efficiently.Key Responsibilities: Provide professional service to customers, ensuring their needs are met and...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Summary: We are seeking a highly skilled Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you will be responsible for providing support to our customers who have been involved in accidents and are not at fault. Your primary objective will be to make contact with the third party and discuss their options...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Title: Claims Resolution SpecialistJob Summary: We are seeking a skilled Claims Resolution Specialist to join our team at Hastings Direct. As a Claims Resolution Specialist, you will be responsible for managing a portfolio of policyholder's write off claims through to settlement.Key Responsibilities:Manage a portfolio of policyholder's write off claims...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Location: LeicesterSalary: £23,500Contract: Hybrid Working (1 day week in the office after training)Hours: Monday to Friday 9am-5:30pm (No weekends)We are seeking a skilled Claims Resolution Specialist to join our team at Hastings Direct. As a key member of our repair claims team, you will play a vital role in ensuring a seamless repair journey for our...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Become a key player in our repair claims teamHastings Direct is seeking a skilled Claims Resolution Specialist to join our dynamic team in Leicester. As a Claims Resolution Specialist, you will be responsible for ensuring a seamless repair journey for our customers by proactively coordinating updates and setting expectations.About the role:• Ensure a...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Title: Insurance Claims Resolution SpecialistLocation: LeicesterJob Type: Full-timeWorking Hours: Monday - Friday 09:00 - 17:30Salary: £23,500At Hastings Direct, we strive to deliver high-quality insurance services to our customers. As an Insurance Claims Resolution Specialist, you will play a crucial role in ensuring that our customers receive the best...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Role OverviewHastings Direct is seeking an experienced Claims Resolution Specialist to join our team in Leicester. This role involves managing home claims handling within set limits, ensuring seamless customer experiences.Key ResponsibilitiesManage home claims handling within established authority limits.Maintain and deliver high-quality claims...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job SummaryWe are seeking an experienced Claims Resolution Specialist to join our team at Hastings Direct. The successful candidate will be responsible for resolving high-value and complex claims cases, minimizing financial exposure, and providing expert advice and coaching to credit hire teams.About UsHastings Direct is a digital insurance provider with...

  • Motor Claims Expert

    2 weeks ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Description:As a Motor Claims Handler at Hastings Direct, you will play a crucial role in our Customer teams, speaking to thousands of customers every day, and delivering high-quality insurance experiences.Key Responsibilities:Handle motor insurance claims efficiently and effectively.Communicate with customers to understand their needs and resolve...

  • Motor Claims Auditor

    1 month ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly skilled Motor Claims Auditor to join our team at Hastings Direct. As a Motor Claims Auditor, you will play a critical role in ensuring the accuracy and efficiency of our claims processes.Key ResponsibilitiesDevelop a comprehensive understanding of our internal claims processes, new initiatives, best practices, and the...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    About UsHastings Direct is a leading insurance provider committed to delivering exceptional customer experiences. Our team of dedicated professionals works together to drive growth, foster a culture of well-being, and promote excellence in everything we do.Role OverviewWe are seeking an experienced Vehicle Claims Resolution Specialist to join our dynamic...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Title: Motor Claims ProfessionalAbout the Role:At Hastings Direct, we are seeking an experienced Motor Claims Professional to join our team. As a Motor Claims Professional, you will be responsible for managing a portfolio of policyholder's write-off / repair claim.Key Responsibilities:• Manage a portfolio of policyholder's write-off / repair claim.•...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a skilled and motivated Claims Resolution Customer Advisor to join our team at Hastings Direct. As a Claims Resolution Customer Advisor, you will be responsible for providing exceptional customer service to our third-party customers, ensuring that their claims are resolved efficiently and effectively.Key Responsibilities* Provide...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Summary:We are seeking a skilled Claims Handler to join our team at Hastings Direct. As a Claims Handler, you will be responsible for resolving insurance claims in a timely and efficient manner.Key Responsibilities:Investigate and resolve insurance claims in accordance with company policies and procedures.Communicate with customers and stakeholders to...

  • Motor Claims Auditor

    4 weeks ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    About the RoleWe are seeking a highly skilled Motor Claims Auditor to join our team at Hastings Direct. As a Motor Claims Auditor, you will play a critical role in ensuring the accuracy and efficiency of our claims processes.Key ResponsibilitiesDevelop a comprehensive understanding of our internal claims processes, new initiatives, and best practices.Conduct...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Role OverviewAt Hastings Direct, we strive to deliver exceptional insurance services to our customers. As a Claims Handler, you will play a vital role in ensuring our customers receive the support they need.Key ResponsibilitiesResolving customer claims in a timely and professional mannerProviding excellent customer service and supportWorking closely with...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Summary:This role is responsible for supporting both Hastings customers and other affected parties when an accident is not their fault. The ideal candidate will provide vehicle repair and car hire solutions to the non-fault party, and offer an excellent customer experience that demonstrates Hastings' market-leading customer service.About the Role:As a...

  • Motor Claims Handler

    3 weeks ago


    Leicester, Leicester, United Kingdom Hastings Direct Full time

    Job Description:As a Motor Claims Handler at Hastings Direct, you will play a crucial role in delivering exceptional customer service and resolving claims efficiently. This Hybrid working role is based in Leicester, with a Full-time schedule from Monday to Friday, 09:00 to 17:30.Key Responsibilities:• Handle customer inquiries and resolve claims in a...


  • Leicester, Leicester, United Kingdom Hastings Direct Full time

    Our team at Hastings Direct supports individuals when a car accident is not their fault, providing assistance to both our customers and other parties involved.The role involves working with Hire Monitors to resolve third-party claims in a professional and timely manner.Key responsibilities include:Providing empathetic support to claimants and Hire...


  • Leicester, Leicester, United Kingdom Aon Full time

    Insurance Claims SpecialistAon is seeking an Insurance Claims Specialist to join their team in Leicester. As an Insurance Claims Specialist, you will be responsible for processing claims and resolving queries on behalf of clients with the primary objective of gaining agreement and settlement from underwriters as efficiently as possible.Key...