Home Claims Team Lead
4 weeks ago
About Hastings Direct
We're a digital insurance provider with a passion for delivering great products and services to our customers. Our goal is to become the best and biggest in the UK market, and we're looking for talented individuals to help us achieve this.
Job Details
We're seeking a Home Claims Team Leader to join our team. As a key member of our claims handling function, you'll play a crucial role in supporting our goal to become a market leader.
Key Responsibilities
- Support the Hastings Direct goal to become a market leading home claims handling function
- Set and manage annual and monthly objectives, providing coaching and development plans to support ongoing progression
- Ensure payments are authorised in line with our departmental SLA's and oversee guidance and advice in respect of technical referrals
- Conduct regular monthly audits on colleagues
- Engage and motivate the team, delivering effective meetings
- Support the overall quality of claims handling internally and by outsourced partners
Requirements
- Previous leadership experience (claims or home claims beneficial)
- Strong customer and colleague focus
- Excellent communication and coaching skills
What We Offer
As a Home Claims Team Leader at Hastings Direct, you'll enjoy a range of benefits, including:
- An attractive salary based on experience
- Flexible working arrangements, including hybrid working options
- A competitive bonus scheme
- Access to private healthcare and dental plans
- Discounted health assessments and cycle to work schemes
- Onsite facilities and social events
About Us
Hastings Direct is an equal opportunities employer, committed to treating people fairly and welcoming applications from all suitably skilled persons. We're proud to offer a range of benefits and wellbeing resources to support our colleagues' physical, mental, and financial wellbeing.
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