Home Claims Handler
1 month ago
We are seeking a highly skilled and experienced Home Claims Handler to join our team at Hastings Direct. As a key member of our claims handling function, you will be responsible for managing a portfolio of complex claims, achieving the optimum financial outcome in line with our financial goals.
Key Responsibilities:- Manage a portfolio of complex claims, achieving the optimum financial outcome in line with our financial goals
- Provide each customer with their own case plan, managing any suppliers or processes to achieve the final outcome
- Work with the wider team to maintain best practice documents on technical applications for buildings, contents, recoveries, and subsidence
- Ensure claims are adequately reserved, loss coded, and managed effectively to enable accurate pricing and reserving
- Achieve both financial and customer satisfaction outcomes that place Hastings as a market-leading home claims handling function
- Handle, resolve, and help prevent complaints, including FOS referrals, ensuring that any changes are fed back to the relevant parties as best practice and acting as a technical referral point for lower-level complaints when supporting handlers
- Strong working knowledge of Home Claims and experience of working with Large Loss Claims (minimum 3+ years experience)
- A comprehensive understanding of the Principles of Insurance and knowledge of ICOBS and TCF and supplier management experience
- Complies with consumer duty when dealing with/advising customers and can relay technical context and rationale to any given situation (i.e., subsidence, escape of oil/water, liability, and recoveries)
At Hastings Direct, we offer a range of benefits and rewards to our employees, including:
- An attractive salary based on experience (pay reviews also completed each year)
- Flexible working arrangements, including days in the office and at home
- A competitive bonus scheme, based on Hastings' performance against our business goals and your own personal performance
- Physical wellbeing support, including funding for everyday healthcare through our healthcare cash plan
- Financial wellbeing support, including 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, and an award-winning package with discounts and cashback at everyday retailers and on our own products
- Mental wellbeing support, including access to the Thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups, and a dedicated team to make sure we are covering your needs
We are an equal opportunities employer and welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.
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Home Claims Handler
4 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeAbout the RoleWe are seeking a skilled Home Claims Handler to join our team at Hastings Direct. As a Home Claims Handler, you will be responsible for managing a portfolio of complex claims, achieving the optimum financial outcome in line with our financial goals.Key ResponsibilitiesManaging a portfolio of complex claims, achieving the optimum financial...
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Home Claims Handler
4 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeAbout the RoleWe are seeking a skilled Home Claims Handler to join our team at Hastings Direct. As a Home Claims Handler, you will be responsible for managing a portfolio of complex claims, achieving the optimum financial outcome in line with our financial goals.Key ResponsibilitiesManaging a portfolio of complex claims, achieving the optimum financial...
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Home Claims Handler
4 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Title: Home Claims HandlerWe are seeking a skilled Home Claims Handler to join our team at Hastings Direct. As a Home Claims Handler, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are adequately reserved, loss coded, and managed effectively to enable accurate pricing and reserving.Key...
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Home Claims Handler
4 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Title: Home Claims HandlerWe are seeking a skilled Home Claims Handler to join our team at Hastings Direct. As a Home Claims Handler, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are adequately reserved, loss coded, and managed effectively to enable accurate pricing and reserving.Key...
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Experienced Home Claims Handler
4 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Title: Experienced Home Claims HandlerWe are seeking an experienced Home Claims Handler to join our team at Hastings Direct. As a Home Claims Handler, you will be responsible for managing a portfolio of home claims, ensuring that they are handled efficiently and effectively, and providing excellent customer service.Key Responsibilities:Manage a portfolio...
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Experienced Home Claims Handler
4 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Title: Experienced Home Claims HandlerWe are seeking an experienced Home Claims Handler to join our team at Hastings Direct. As a Home Claims Handler, you will be responsible for managing a portfolio of home claims, ensuring that they are handled efficiently and effectively, and providing excellent customer service.Key Responsibilities:Manage a portfolio...
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Home Claims Handler
2 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Title: Home Claims HandlerWe are seeking a highly skilled and experienced Home Claims Handler to join our team at Hastings Direct. As a Home Claims Handler, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are handled efficiently and effectively in line with our company's 4Cs principles.Key...
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Home Claims Handler
2 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Title: Home Claims HandlerWe are seeking a highly skilled and experienced Home Claims Handler to join our team at Hastings Direct. As a Home Claims Handler, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are handled efficiently and effectively in line with our company's 4Cs principles.Key...
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Experienced Home Claims Handler
4 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob DescriptionKey Responsibilities: As a Home Claims Handler at Hastings Direct, you will be responsible for managing home claims handling within your handling authority limit. This includes maintaining and delivering an effective claims support function, ensuring that claims are handled efficiently and effectively, and providing excellent customer...
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Experienced Home Claims Handler
4 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob DescriptionKey Responsibilities: As a Home Claims Handler at Hastings Direct, you will be responsible for managing home claims handling within your handling authority limit. This includes maintaining and delivering an effective claims support function, ensuring that claims are handled efficiently and effectively, and providing excellent customer...
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Experienced Home Claims Handler
3 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Title: Experienced Home Claims HandlerWe are seeking an experienced Home Claims Handler to join our team at Hastings Direct. As a Home Claims Handler, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are adequately reserved, loss coded, and managed effectively to enable accurate pricing and...
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Experienced Home Claims Handler
4 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Title: Experienced Home Claims HandlerWe are seeking an experienced Home Claims Handler to join our team at Hastings Direct. As a Home Claims Handler, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are adequately reserved, loss coded, and managed effectively to enable accurate pricing and...
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Experienced Home Claims Handler
1 month ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeOur Opportunity We are seeking a skilled Home Claims Handler to join our team at Hastings Direct. As a key member of our claims handling team, you will be responsible for managing home claims within your handling authority limit. Key Responsibilities Manage home claims handling within your handling authority limit Work closely with our Home Claims Leader to...
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Experienced Home Claims Handler
1 month ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeOur Opportunity We are seeking a skilled Home Claims Handler to join our team at Hastings Direct. As a key member of our claims handling team, you will be responsible for managing home claims within your handling authority limit. Key Responsibilities Manage home claims handling within your handling authority limit Work closely with our Home Claims Leader to...
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Experienced Home Claims Handler
1 month ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Title: Experienced Home Claims HandlerWe are seeking an experienced Home Claims Handler to join our team at Hastings Direct. As a Home Claims Handler, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are handled efficiently and effectively in line with our company's 4Cs principles.Key...
-
Experienced Home Claims Handler
1 month ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeJob Title: Experienced Home Claims HandlerWe are seeking an experienced Home Claims Handler to join our team at Hastings Direct. As a Home Claims Handler, you will be responsible for managing a portfolio of claims with varying complexity, ensuring that they are handled efficiently and effectively in line with our company's 4Cs principles.Key...
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Home Claims Handler
3 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeAbout the RoleWe are seeking a highly skilled and experienced Home Claims Handler to join our team at Hastings Direct. As a key member of our claims handling function, you will be responsible for managing a portfolio of complex claims, achieving the optimum financial outcome in line with our financial goals.Key ResponsibilitiesManage a portfolio of complex...
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Home Claims Handler
3 weeks ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeAbout the RoleWe are seeking a highly skilled and experienced Home Claims Handler to join our team at Hastings Direct. As a key member of our claims handling function, you will be responsible for managing a portfolio of complex claims, achieving the optimum financial outcome in line with our financial goals.Key ResponsibilitiesManage a portfolio of complex...
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Home Claims Specialist
1 month ago
Leicester, Leicester, United Kingdom Hastings Direct Full time### Job Summary We are seeking a skilled Home Claims Handler to join our team at Hastings Direct. As a key member of our claims handling team, you will be responsible for managing home claims within your handling authority limit. ### Key Responsibilities * Manage home claims handling within your handling authority limit * Maintain and deliver an effective...
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Home Claims Specialist
1 month ago
Leicester, Leicester, United Kingdom Hastings Direct Full time### Job Summary We are seeking a skilled Home Claims Handler to join our team at Hastings Direct. As a key member of our claims handling team, you will be responsible for managing home claims within your handling authority limit. ### Key Responsibilities * Manage home claims handling within your handling authority limit * Maintain and deliver an effective...
