Claims Team Lead

1 week ago


Leicester, Leicester, United Kingdom Hastings Direct Full time

As a Claims Specialist with Hastings Direct, you will play a pivotal role in driving the company's growth and success.

We are seeking an experienced Claims Specialist to join our team. The ideal candidate will have previous experience or knowledge of Intervention and be able to coach and support teams, delivering results.

The successful candidate will be a strategic thinker with the ability to set a vision for gaining and maintaining competitive advantage within a fast-paced environment. They will also possess a high level of self-awareness and drive.

The position requires an outcome-focused individual with a results-oriented and fast-paced approach, driving decision-making to achieve ambitious goals.

You will work collaboratively with our operational leadership team to review and monitor outcomes/KPIs using data to support improvements through technical development (creation of material and delivery). You will identify technical needs/themes for individual colleagues when creating and delivering technical development and work collaboratively with team leaders to build technical capability across the teams.

Key responsibilities include being the referral and escalation point for colleagues (or suppliers where relevant) with technical queries, supporting the technical lead to cultivate the right capability for their functions, including the delivery of new colleague training from the academy, to developing individuals through the competency framework.

You will utilize data gathered through audits, team leader coaching, and control reports to identify systemic/thematic development requirements and create/implement solutions. Additionally, you will manage a timely and cost-effective settlement of a high-value and complex personal caseload.

Estimated salary: £43,000 - £55,000 per annum based on location in Leicester.

Hastings Direct offers a range of benefits, including an attractive salary, flexible working options, a competitive bonus scheme, physical wellbeing programs, financial wellbeing support, and mental wellbeing resources. Our 4Cs principles focus on creating the right culture for colleagues, giving them the right tools to do their job, delivering good outcomes for customers, growing the company profitably and sustainably, and investing in the communities we serve.


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