Claims Team Leader Position

4 weeks ago

Leicester, Leicester, United Kingdom Hastings Direct Full time

About the Role

Hastings Direct is seeking a skilled Claims Team Leader to join our team. As a Claims Team Leader, you will be responsible for ensuring that your team achieves all quality and customer outcomes. You will embed a coaching and performance management culture within your team, ensuring teams are engaged, motivated, and working in a fun and productive environment.

Key Responsibilities

  • Ensure that your team achieves all quality and customer outcomes
  • Embed a coaching and performance management culture within your team
  • Satisfy customers with each and every interaction
  • Ensure that the operational goals of the department are met, including telephony adherence and Claims KPI's
  • Conduct audit and quality checks of colleagues' work, and provide feedback where required
  • Collaborate with other Claims Teams to identify process improvements to ensure that Hastings Direct is a market-leading insurer

Requirements

  • Strong leadership and coaching skills, with experience of leading an operational team, ideally within Insurance or Sales
  • Track record of building high levels of engagement with teams, ensuring the ability to deliver exceptional customer and colleague outcomes
  • Able to work collaboratively with a variety of stakeholders, so strong interpersonal and communication skills are a must

What We Offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training, and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits

  • Attractive salary based on experience (pay reviews also completed each year)
  • Flexible working – we champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home
  • Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March
  • Physical wellbeing – we like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan
  • Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee-free independent mortgage advice, and free access to financial wellbeing support
  • Mental wellbeing programme – at Hastings Direct, we understand that mental health cannot be scheduled, that's why we have a range of support to help you keep yourself well

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