Strategic Client Advocate
3 weeks ago
Strider Technologies is dedicated to providing strategic intelligence that empowers organizations to make informed decisions. As a Client Success and Retention Specialist, your role will be to drive client satisfaction and retention by ensuring they derive maximum value from our suite of products and services. Your key objective is to deliver an exceptional client experience from contract signature to renewal, maximizing retention and expanding our presence within existing clients.
Key Responsibilities:- Client Journey Ownership: Lead clients through every phase of their journey with Strider, from contract signature to renewal. This involves conducting kickoff meetings, providing training, and conducting regular business reviews.
- Proactive Client Management: Anticipate client needs and challenges, offering solutions before they escalate.
- 3-5 years of successful client success experience, or equivalent experience in a client-facing and/or consulting role.
- Demonstrated high learning agility with the ability to quickly comprehend Strider's unique capabilities and data sets.
- Strong time management and organizational skills.
- Availability to travel up to 20% for client engagements.
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Strategic Client Advocate
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