Account Manager

1 month ago

Sandbach, United Kingdom KPI Recruiting Full time
Account/Project Manager Role

We are seeking an experienced Account Manager to join our team in a hybrid Account/Project Manager role. The successful candidate will be responsible for servicing and offering tailored solutions to a variety of local and country-wide businesses to achieve their goals, objectives, and vision.

Key Responsibilities:
  • Plan project timelines, schedule internal resources, and ensure that resources are on track to complete tasks.
  • Understand the specific needs of the clients you manage and adapt your communication style and project plans accordingly.
  • Track project costs and ensure that the project remains within the initial estimates.
  • Hold scrums with internal development and testing resources to ensure that resources are aware of their priorities.
  • Apply firm but fair judgment in sensitive situations, such as when a client's requirements exceed their budget.
  • Hold update calls with clients to advise on the progress of tasks.
  • Keep internal resources updated on the progress of projects, raising any concerns and providing ideas to resolve any issues.
  • Maximise account revenue by spotting opportunities for further design and development work.
  • Ensure that retainer clients are using their contracted hours effectively.
Requirements:
  • Excellent organisational skills with the ability to juggle multiple priorities.
  • The confidence and composure to handle busy clients who can be demanding.
  • Strong people skills, and excellent communication - both verbal and written - with the ability to understand technical lingo.
  • 2+ years' experience working in an Account Management role preferably in a digital agency or from a software background.
  • A thorough understanding of the web/software development process.
  • A business brain with the nous to spot commercial opportunities.
What We Offer:
  • Opportunities to progress with greater rewards & responsibilities.
  • Annual appraisal and quarterly development sessions to discuss your career aspirations.
  • Fresh fruit delivered weekly.
  • Weekly badminton.
  • 2x team events per year (as voted for by the team).
  • Childcare voucher scheme.
  • Casual dress.

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