Customer Service Reporting Manager

4 weeks ago


Leatherhead, Surrey, United Kingdom Hyundai Full time
Job Description

We are seeking a highly skilled Customer Service Reporting Manager to join our team at Hyundai. As a key member of our organization, you will be responsible for providing strategic business insights and driving business performance through data-driven decision making.

Key Responsibilities
  • Develop and manage parc reporting, market potential, and volume-planning models to inform business decisions.
  • Monitor and provide insights into market trends, including electrification and its impact on the Aftersales business model.
  • Manage relationships with information suppliers, including Qlik Sense, Marque Group Solutions, IHS Markit, Spindogs, and GiPA.
  • Develop and manage a data warehousing system to provide sophisticated reporting and analysis of Aftersales performance and opportunity.
  • Provide executive summaries for monthly executive board meetings, weekly directors' reports, and ad-hoc requests.
  • Produce and manage annual target and bonus programs for the retailer network.
  • Develop business cases to argue for investment as needed.
Person Specification
  • Proactive, takes ownership, and leads the development of ideas and solutions.
  • Can-do, positive attitude.
  • Inquisitive, looking for a challenge, and not afraid to question the status quo.
  • Graduate calibre with a numerical, marketing, or business specialisation.
  • Highly numerate, with advanced Excel, Power BI, PowerPoint, and analytical skills.
  • Strong project management skills at all levels from inception to completion.
  • 2 years+ experience in a pricing or market analysis role in automotive or industrial products preferable.
  • Commercially aware, with budget management and an understanding of accounting.
  • Strong interpersonal skills, an able communicator, and confident presenter to all levels of management, retailers, customers, and partners.
  • Motivated, well-organized, accurate, and a good team player.
  • Works with accuracy and attention to detail to tight deadlines under pressure.


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