Customer Service Representative
4 weeks ago
As a Customer Service Administrator at ESP Utilities Group Ltd, you will be responsible for delivering exceptional customer experiences and assisting with general administration.
The role involves frequent contact with customers and clients, and you must be an organised, friendly, proactive, and confident individual.
Key responsibilities include:
- Handling customer inquiries via phone and email.
- Maintaining and updating customer records in our core system.
- Proactively calling vulnerable customers to support them in the event of power loss.
- Accurately logging all customer interactions.
Our working hours are Monday – Friday 9am – 5pm.
Key objectives include:
- Deliver first-class customer service to ensure an industry-leading customer journey.
- Assist customers and clients promptly and professionally.
- Maintain a solid relationship with all internal departments and staff members.
Essential skills and experience include:
- Good customer service skills.
- A good working knowledge of Microsoft Office (Word, Excel).
- Adaptability and multitasking capabilities in a fast-paced environment.
- Good attention to detail.
- Excellent communication skills.
- Experience in checking documents and accuracy of detail.
- Maintain excellent standards of departmental administration.
- Multitasking and time-management, with the ability to prioritise tasks.
Benefits include:
- Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment.
- Bonus.
- Enhanced Pension.
- Private Medical Insurance.
- Life insurance.
- Company training programmes to help you develop.
- Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.
- Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
- Volunteering day: one day a year fully paid.
At ESP Utilities Group Ltd, we are committed to delivering exceptional customer experiences and providing a supportive and inclusive work environment.
-
Customer Service Representative
4 weeks ago
Leatherhead, Surrey, United Kingdom T Brown Group Full timeCustomer Service RepresentativeOverview of Role:We are seeking a Customer Service Representative to join our exceptional team at T Brown Group. As a key member of our Customer Care Team, you will deliver inbound and outbound telephone support and assistance to our customers, helping to solve their problems with the backup of our technical experts.Our...
-
Customer Service Representative
4 weeks ago
Leatherhead, Surrey, United Kingdom Mika Recruitment Full timeWe are seeking a dedicated Customer Service Representative to be the first point of contact for our valued customers. As a key member of our team, you will be responsible for delivering quality solutions to retain clients and build relationships, providing top-quality service to every customer.The RoleAs a Customer Service Representative, you will be...
-
Customer Service Representative
4 weeks ago
Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full timeJob DescriptionCustomer Service RepresentativeESP Utilities Group Ltd is seeking a talented individual to join their team as a Customer Service Representative. This role is based in the Leatherhead office and involves helping to maintain strong relationships with customers during the build-out of networks.The ideal candidate will have experience working in...
-
Customer Service Representative
4 weeks ago
Leatherhead, Surrey, United Kingdom T Brown Group Full timeCustomer Care Agent Role OverviewAs a valued member of our exceptional team at T Brown Group, you will play a crucial role in ensuring our social housing customers receive exceptional support and assistance throughout the year.Our Customer Care Team delivers inbound and outbound telephone support, working closely with technical experts to resolve customer...
-
Customer Service Representative
4 weeks ago
Leatherhead, Surrey, United Kingdom T Brown Group Full timeCustomer Care Role OverviewAt T Brown Group, we are seeking a skilled Customer Service Representative to join our exceptional team. As a key member of our Customer Care Team, you will provide inbound and outbound telephone support to our social housing customers, helping to resolve their issues and ensure they receive the assistance they need.Key...
-
Customer Service Representative
2 days ago
Leatherhead, Surrey, United Kingdom Optima Recruitment Full timeSalary: £25,000 per annumLocation: LeatherheadThis is a great opportunity to join our team as a Customer Service Representative in Leatherhead. As an Account Customer Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of care.In this role, you will meet and greet customers in...
-
Customer Service Representative
1 month ago
Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full timeAt ESP Utilities Group Ltd, we are seeking a skilled Customer Service Representative to join our team in Leatherhead. As a key member of our customer-facing team, you will play a vital role in supporting our customers during the deployment of our networks.Key Responsibilities:Handle customer inquiries via phone and email, providing timely and effective...
-
Customer Service Representative
4 weeks ago
Leatherhead, Surrey, United Kingdom Optima Recruitment Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Optima Recruitment. The successful candidate will be responsible for meeting and greeting customers, answering phone and email enquiries, and processing work to the carbon and restoration teams.Key Responsibilities:Meet and greet customers in the Front Office,...
-
Customer Service Representative
2 days ago
Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full timeWe are seeking a skilled Customer Service Representative to join our team at ESP Utilities Group Ltd.About the Role: As a Customer Service Representative - Network Deployment, you will be responsible for handling customer inquiries, providing administrative support, and ensuring compliance with regulations and customer care standards.Key...
-
Customer Service Representative
3 weeks ago
Leatherhead, Surrey, United Kingdom Optima Recruitment Full timeAre you a skilled communicator with a passion for delivering exceptional customer experiences?We're seeking a talented Customer Service Representative to join our team at Optima Recruitment, where you'll have the opportunity to thrive in a fast-paced environment and make a real impact on our customers' lives.Key Responsibilities:Provide top-notch customer...
-
Customer Service Professional
3 weeks ago
Leatherhead, Surrey, United Kingdom Learning Tree Full timeJob DescriptionCustomer Service Representative OpportunityWe are seeking a skilled and proactive Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.About UsLearning Tree is a leading provider of IT training and certification...
-
Customer Service Representative
2 weeks ago
Leatherhead, Surrey, United Kingdom Lidl in Deutschland Full timeAbout the RoleLidl is seeking a Customer Assistant to join our team. As a Customer Assistant, you will be responsible for providing excellent customer service and ensuring that our store is clean and well-stocked.Key ResponsibilitiesUnpack deliveries and maintain a clean and organized store environmentAssist customers with their shopping needs and provide a...
-
Customer Service Representative
4 weeks ago
Leatherhead, Surrey, United Kingdom Lidl in Deutschland Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Customer Assistant to join our team at Lidl in Deutschland. As a Customer Assistant, you will play a vital role in ensuring the smooth operation of our store, providing excellent customer service, and maintaining a clean and well-stocked store environment.Key ResponsibilitiesUnpack...
-
Customer Service Representative
2 days ago
Leatherhead, Surrey, United Kingdom undisclosed Full timeCustomer Service Role OverviewThis is a Customer Service role at an undisclosed company. The job entails providing support to Dermalogica stockists and consumers. The suitable candidate should have a passion for skincare and delivering exceptional customer service. The company provides full product training as part of the comprehensive induction...
-
Customer Service Representative
4 weeks ago
Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full timeCustomer Service SpecialistESP Utilities is currently looking to add a number of talented individuals with experience in customer service or admin roles to our growing team. This role is based in our Leatherhead office and aims to support the ongoing relationships we have with our customers during the deployment of networks. It's an exciting time to join us...
-
Customer Service Representative
4 weeks ago
Leatherhead, Surrey, United Kingdom Lidl in Deutschland Full timeAbout the RoleWe are seeking a highly motivated and organized Customer Assistant to join our team at Lidl in Deutschland. As a Customer Assistant, you will play a key role in ensuring the store is well-stocked and maintained to provide an excellent shopping experience for our customers.Key ResponsibilitiesUnpack deliveries and maintain a clean and organized...
-
Customer Service Representative
4 weeks ago
Leatherhead, Surrey, United Kingdom Lidl in Deutschland Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Customer Assistant to join our team at Lidl in Deutschland. As a Customer Assistant, you will play a vital role in ensuring the store is well-stocked and maintained to provide an excellent shopping experience for our customers.Key ResponsibilitiesUnpack deliveries and maintain a clean and...
-
Sales and Customer Service Representative
4 weeks ago
Leatherhead, Surrey, United Kingdom WHSmith Full timeJob OverviewAs a Sales Assistant at WHSmith, you will be responsible for delivering exceptional customer service and working independently or as part of a team to maintain our high store standards.Key Responsibilities:Provide exceptional customer service to all customers.Carry out stock replenishment and maintain a tidy and inviting store environment.Meet...
-
Customer Service Assistant
3 weeks ago
Leatherhead, Surrey, United Kingdom Optima Recruitment Full timeJob Summary: We are seeking a highly organized and detail-oriented Customer Care Representative to join our team at Optima Recruitment. The ideal candidate will have excellent communication skills, experience in office or light industrial work, and the ability to work in a fast-paced environment.Key Responsibilities:Meet and greet customers in the Front...
-
Customer Liaison Officer
2 days ago
Leatherhead, Surrey, United Kingdom Rock managed services Full timeAbout the RoleWe are seeking a dedicated and enthusiastic Customer Liaison Officer to join our dynamic team at Rock Managed Services. This role is essential in providing exceptional service to our customers in the housing and construction sector, ensuring their needs are met and their inquiries are resolved efficiently.Key ResponsibilitiesTo work closely...