Customer Service Reporting Manager
4 weeks ago
We are seeking a highly skilled and experienced professional to join our team as a Customer Service Reporting Manager. The successful candidate will be responsible for managing the Customer Service business planning process, performance analysis, and decision-making.
Key Responsibilities- Prepare and recommend current year and strategic parts and service trading plans.
- Manage Customer Service business planning process, performance analysis, and measurement and decision-making, impacting on major business decisions in the short (12 months), medium (1-4 years) and long term (5 years+).
- Present to senior management in Customer Service and the wider business.
- Challenge, develop, amend, and improve current reporting suite.
- Develop a trading review to provide insight into short and medium-term parts trends.
- Develop and manage parc reporting, market potential, and volume-planning model.
- Monitor and provide insight into market trends, including electrification, and its impact on the Aftersales business model.
- Manage relationships with information suppliers, including Qlik Sense, Marque Group Solutions, IHS Markit, Spindogs, and GiPA.
- Develop and manage data warehousing system Qlik Sense to provide sophisticated reporting and analysis of Aftersales performance and opportunity.
- Develop and manage a market intelligence programme to continuously monitor market and industry activity, information, and trends.
- Provide Executive summaries (often in PowerPoint) for monthly Executive Board meeting, weekly Directors Report, and on an ad hoc basis, often at short notice for high-profile recipients.
- Produce and manage annual target and bonus programmes for the retailer network.
- Develop business cases to successfully argue for investment as and when required.
- Develop, analyse, and publish performance reports to retailers and field staff to monitor and drive business performance.
- Proactive, takes ownership, and leads the development of ideas and solutions.
- Can-do, positive attitude.
- Inquisitive, looking for a challenge, and not afraid to question the status quo.
- Graduate calibre with a numerical, marketing, or business specialisation.
- Highly numerate, with advanced Excel, Power BI, PowerPoint, and analytical skills.
- Strong project management skills at all levels from inception to completion.
- 2 years+ experience in a pricing or a market analysis role in automotive or industrial products preferable.
- Commercially aware, with budget management and an understanding of accounting.
- Strong interpersonal skills, an able communicator, and confident presenter to all levels of management, retailers, customers, and partners.
- Motivated, well-organised, accurate, and a good team player.
- Works with accuracy and attention to detail to tight deadlines under pressure.
-
Customer Service Reporting Analyst
3 days ago
Leatherhead, Surrey, United Kingdom Hyundai Full timeKey ResponsibilitiesDevelop and implement comprehensive business plans for customer service, focusing on short, medium, and long-term strategies.Manage performance analysis, measurement, and decision-making processes, influencing major business decisions.Present findings and recommendations to senior management, including the Customer Service and wider...
-
Customer Service Team Manager
3 weeks ago
Leatherhead, Surrey, United Kingdom Lloyd Recruitment Limited Full timeJob Summary:We are seeking an experienced Team Leader to guide a team of customer service professionals in a fast-paced contact centre environment.Key Responsibilities:Lead a team of 12-15 customer service agents to achieve operational excellenceDevelop and implement effective training programs to enhance team performanceMonitor and analyze team performance...
-
Customer Liaison Officer
4 days ago
Leatherhead, Surrey, United Kingdom Rock managed services Full timeAbout the RoleWe are seeking a dedicated and enthusiastic Customer Liaison Officer to join our dynamic team at Rock Managed Services. This role is essential in providing exceptional service to our customers in the housing and construction sector, ensuring their needs are met and their inquiries are resolved efficiently.Key ResponsibilitiesTo work closely...
-
Customer Service Representative
1 month ago
Leatherhead, Surrey, United Kingdom ESP Utilities Group Ltd Full timeAt ESP Utilities Group Ltd, we are seeking a skilled Customer Service Representative to join our team in Leatherhead. As a key member of our customer-facing team, you will play a vital role in supporting our customers during the deployment of our networks.Key Responsibilities:Handle customer inquiries via phone and email, providing timely and effective...
-
Customer Service Professional
3 weeks ago
Leatherhead, Surrey, United Kingdom Learning Tree Full timeJob DescriptionCustomer Service Representative OpportunityWe are seeking a skilled and proactive Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.About UsLearning Tree is a leading provider of IT training and certification...
-
Customer Service Representative
4 weeks ago
Leatherhead, Surrey, United Kingdom Mika Recruitment Full timeWe are seeking a dedicated Customer Service Representative to be the first point of contact for our valued customers. As a key member of our team, you will be responsible for delivering quality solutions to retain clients and build relationships, providing top-quality service to every customer.The RoleAs a Customer Service Representative, you will be...
-
Customer Service Representative
4 weeks ago
Leatherhead, Surrey, United Kingdom T Brown Group Full timeCustomer Care Role OverviewAt T Brown Group, we are seeking a skilled Customer Service Representative to join our exceptional team. As a key member of our Customer Care Team, you will provide inbound and outbound telephone support to our social housing customers, helping to resolve their issues and ensure they receive the assistance they need.Key...
-
Customer Service Ambassador
2 weeks ago
Leatherhead, Surrey, United Kingdom ESP Utilities Group Full timeJob Role: Customer Service AmbassadorAbout the Role:ESP Utilities Group is seeking a talented individual to join their team as a Customer Service Ambassador. This role is based in our Leatherhead office and is responsible for maintaining relationships with customers during network buildouts.Key Responsibilities:• Handling customer inquiries via phone and...
-
Senior Reporting and Planning Manager
3 days ago
Leatherhead, Surrey, United Kingdom Hyundai Motor Europe GmbH Full timeJob Description:The successful candidate will be responsible for overseeing the development and implementation of reports and dashboards to support business decision-making at Hyundai Motor Europe GmbH. This includes leading monthly planning meetings, defining channel objectives, and managing reporting KPIs.Key Responsibilities:Chair monthly planning...
-
Customer Service Liaison Specialist
3 days ago
Leatherhead, Surrey, United Kingdom Rock managed services Full timeRole Overview:We are seeking a dedicated and enthusiastic Customer Liaison Officer to provide exceptional service to our customers in the housing and construction sector.About Us:Rock Managed Services is a dynamic organization committed to delivering outstanding results for our clients.Job Responsibilities:Provide exceptional customer service to meet the...
-
Customer Service Representative
2 weeks ago
Leatherhead, Surrey, United Kingdom Lidl in Deutschland Full timeAbout the RoleLidl is seeking a Customer Assistant to join our team. As a Customer Assistant, you will be responsible for providing excellent customer service and ensuring that our store is clean and well-stocked.Key ResponsibilitiesUnpack deliveries and maintain a clean and organized store environmentAssist customers with their shopping needs and provide a...
-
Customer Service Representative
4 days ago
Leatherhead, Surrey, United Kingdom Optima Recruitment Full timeSalary: £25,000 per annumLocation: LeatherheadThis is a great opportunity to join our team as a Customer Service Representative in Leatherhead. As an Account Customer Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of care.In this role, you will meet and greet customers in...
-
Management Accountant
1 month ago
Leatherhead, Surrey, United Kingdom TPF Recruitment Full timeJob Opportunity:TPF Recruitment is seeking a skilled Management Accountant to join a prestigious accountancy practice. As a key member of the team, you will provide top-tier accounting services to a diverse client base, including preparing management accounts, annual accounts, and VAT returns. You will also have the opportunity to work on multi-currency...
-
Customer Service Representative
4 days ago
Leatherhead, Surrey, United Kingdom undisclosed Full timeCustomer Service Role OverviewThis is a Customer Service role at an undisclosed company. The job entails providing support to Dermalogica stockists and consumers. The suitable candidate should have a passion for skincare and delivering exceptional customer service. The company provides full product training as part of the comprehensive induction...
-
Customer Service Team Member
3 days ago
Leatherhead, Surrey, United Kingdom Hireful Full timeAt Hireful, we're seeking an exceptional Customer Service Team Member to join our team.About the RoleWe're looking for a dedicated individual who can provide top-notch customer support and ensure a seamless experience for our valued customers.About YouTo succeed in this role, you'll need excellent communication skills, a positive attitude, and a genuine...
-
Sales and Customer Service Coordinator
4 weeks ago
Leatherhead, Surrey, United Kingdom Cara Technology Full timeAbout the Role:We are seeking a highly organized and efficient Sales Administrator to support our growing workload. This role will involve managing customer orders, supporting training courses, and maintaining strong client relationships.Key Responsibilities:Efficiently manage customer orders via our e-commerce system and process quotes.Assist the sales team...
-
Customer Service Representative
4 weeks ago
Leatherhead, Surrey, United Kingdom Optima Recruitment Full timeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Optima Recruitment. The successful candidate will be responsible for meeting and greeting customers, answering phone and email enquiries, and processing work to the carbon and restoration teams.Key Responsibilities:Meet and greet customers in the Front Office,...
-
Customer Experience Manager
1 month ago
Leatherhead, Surrey, United Kingdom Premium Credit Limited Full timeCustomer Experience ManagerJoin our team at Premium Credit Limited, a leading provider of insurance premium finance and annually charged services, and take on the exciting challenge of driving customer experience change. As a Customer Experience Manager, you will be responsible for understanding customer needs, mapping and owning customer journeys, and...
-
Customer Relationship Manager
18 hours ago
Leatherhead, Surrey, United Kingdom Rock managed services Full timeRock Managed Services, a leading provider of managed services in Surrey, is seeking a dedicated and enthusiastic Liaison Officer to join their dynamic team.The ideal candidate will possess strong communication skills, a knack for problem-solving, and the ability to analyze complex customer inquiries efficiently.We estimate the salary for this role to be...
-
Housing Officer
4 weeks ago
Leatherhead, Surrey, United Kingdom Stonewater Full timeWe are seeking a Customer Partner to join our Homes team within the Damp, Mould and Disrepair team at Stonewater. This role will provide exceptional customer service, putting customers at the heart of everything you do.You will be working with colleagues within our Damp, Mould and Disrepair team, ensuring we are doing everything possible to complete repairs,...