Customer Service Coordinator
5 days ago
About This Role
We are seeking a highly motivated and detail-oriented Customer Service Coordinator to join our team at Baxter. As a key member of our Back Office Customer Service team, you will be responsible for providing exceptional customer service and support to our customers.
Key Responsibilities
- Process patient orders for hospitals within defined timescales
- Ensure back-order releases are in place within defined timescales in line with Company SLAs
- Ensure all invoices and additional charges are created and processed within the working month
- Investigate disputed invoice queries and undertake remedial actions to resolve them
- Build and maintain strong relationships with internal stakeholders and external suppliers
- Respond to all queries and requests within the team's shared inbox within a timely manner
- Investigate and resolve customer orders that have not reached Fulfillment
- Manage mass customer communications for changes to delivery schedules during bank/public holidays
Requirements
- GCSE Level Standard Education
- Self-motivated, always curious, and consistently eager to learn, with a growth mindset
- Great attention to detail and ability to prioritize
- Excellent written communication skills
- Thrives in a dynamic and collaborative environment and becomes comfortable with change and ambiguity
What We Offer
- Permanent contract
- Work weekday shift Mondays to Friday 9:00 am - 5:00 pm
- Competitive salary and benefits package
- Professional development opportunities
- High importance placed on work-life balance
- A workplace environment that is encouraging and diverse
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