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Customer Service Coordinator
2 months ago
Pertemps Northampton is seeking a highly skilled Customer Service Administrator to join our team. As a key member of our operations team, you will be responsible for ensuring that all customers receive a professional, efficient, and effective service that meets their expectations.
Key Responsibilities:- Monitor customer perceptions and expectations of the Customer Services Department and help to develop and implement new systems to improve customer satisfaction.
- Liaise with internal teams, including operations and shipping, to ensure that all orders are processed and delivered in accordance with customer expectations.
- Proactively communicate with customers to keep them informed of delivery dates, schedule changes, and any other relevant information.
- Investigate and resolve customer complaints and issues, reporting on key performance indicators (KPIs) and identifying areas for improvement.
- Perform other duties as required to support the smooth operation of the Customer Services Department.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and decision-making skills.
- Ability to work collaboratively as part of a team.
- Annual holiday entitlement of 28 days, plus bank holidays.
- Free parking on site.
- Group Personal Pension Scheme.
- Opportunity to work with a supportive and dedicated team.
- Career growth and advancement opportunities within the company.
