Customer Service Coordinator

3 days ago


Northampton, Northamptonshire, United Kingdom Baxter Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Service Coordinator to join our team at Baxter's National Distribution Centre in Northampton.

Key Responsibilities
  • Process patient orders for hospitals within defined timescales
  • Ensure back-order releases are in place within the defined timescales in line with Company SLAs
  • Investigate disputed invoice queries and undertake remedial actions to resolve them
  • Build and maintain strong relationships with internal stakeholders and external suppliers
  • Respond to all queries and requests within the team's shared inbox within a timely manner
Requirements
  • GCSE Level Standard Education
  • Self-motivated, always curious, and consistently eager to learn, with a growth mindset
  • Great attention to detail and ability to prioritise
  • Excellent written communication skills
What We Offer
  • Permanent contract
  • Work weekday shift Mondays to Friday 9:00 am - 5:00 pm
  • £26,000 base salary + competitive benefits
  • Professional development opportunities

We are committed to growing and developing an inclusive and diverse workforce. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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