Office and Operations Manager

2 days ago

London, Greater London, United Kingdom Chesamel Group Full time

Job Title: Office and Operations Manager

About the Role

We are seeking a highly organized and detail-oriented Office Manager to oversee our London office and international branches. The successful candidate will be responsible for a wide range of administrative, operational, and compliance tasks, ensuring seamless office operations, maintaining brand standards, and supporting international business activities.

Key Responsibilities

Office Management

  • Oversee day-to-day office operations in London, ensuring smooth functioning and adherence to company standards.
  • Manage and mentor the office management apprentice to handle day-to-day administrative tasks.
  • Collaborate with overseas colleagues to ensure consistent operational practices and brand alignment across all locations.
  • Maintain and update document templates and shared drives, ensuring accessibility and organization for the entire team.
  • Manage the ISO accreditation process, ensuring compliance and maintaining certifications.
  • Identify and resolve operational issues promptly, developing and implementing workable solutions.
  • Ensure all office environments meet Chesamel's desired aesthetic and functional standards.

Compliance, Client Onboarding & Contracts

  • Manage compliance and registration processes for global entities, ensuring adherence to local regulations.
  • Oversee the onboarding processes for new accounts, directly managing any technical requirements with clients and ensuring that all parties complete the required compliance documents in a timely manner.
  • Complete procurement forms and registrations as needed.
  • Develop and maintain contract templates for all entities.
  • Review new contracts initiated by external parties.

Procurement & Renewals

  • Manage renewals for subscriptions, memberships, and insurance policies.
  • Oversee the procurement process, ensuring timely acquisition of office supplies and services.

IT Operations

  • Monitor and enhance the performance of applications, infrastructure, and services to meet or exceed SLAs.
  • Identify and mitigate operational risks, implementing appropriate controls and measures to protect client assets and data.
  • Manage relationships with third-party vendors and partners, evaluating performance and ensuring alignment with business objectives.

Requirements

  • Proven experience in office management, preferably with international experience.
  • Experience in working within a startup or SME environment.
  • Understanding that all roles contribute to revenue generation.
  • Strong leadership, organizational, and problem-solving skills.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Proficiency in, HubSpot, and Google Workspace.
  • Experience with compliance and contract management.
  • Ability to work independently and as part of a global team.
  • Willingness to travel internationally as needed.

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