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Warehouse Operations Manager
2 months ago
Job Summary:
We are seeking a highly skilled Warehouse Operations Manager to join our logistics team at Office Angels. As a key member of our team, you will be responsible for overseeing daily warehouse operations to ensure efficient and accurate management of goods.
Key Responsibilities:
- Lead, motivate, and manage a team of warehouse operatives, ensuring efficient daily operations.
- Schedule shifts, assign tasks, and monitor performance, providing training and development opportunities.
- Foster a culture of accuracy, attention to detail, and teamwork.
- Oversee the receipt, storage, and dispatch of jewellery items.
- Maintain accurate inventory records, conducting regular audits to prevent discrepancies.
- Implement and maintain quality control measures to ensure all products meet company standards before dispatch.
- Regularly monitor key metrics such as order accuracy, picking and packing speed, Quality control, and stock discrepancies. Analyse these metrics to identify trends, strengths, and areas needing improvement.
- Develop and refine standard operating procedures (SOPs) to optimize warehouse operations.
- Utilize warehouse management software (WMS) to track inventory and manage workflow.
- Coordinate with Merchandising, Retail, Product Design, Wholesale and Customer care teams to align warehouse activities with business objectives.
- Ensure timely and accurate fulfilment of customer orders, minimizing errors and delays.
- Communicate effectively with internal teams and external partners, including suppliers and logistics providers.
- Address and resolve any issues related to order fulfilment and customer service.
- Prepare and present reports on warehouse performance, including inventory levels, order accuracy, and productivity metrics.
- Analyse data to identify trends, inefficiencies, and opportunities for improvement.
- Recommend and implement improvements to enhance warehouse operations and customer satisfaction.
Requirements:
- Previous background in a supervisory role within a warehouse or logistics environment, ideally within the jewellery or luxury goods industry.
- Strong knowledge of inventory management, warehouse operations.
- Excellent leadership, organizational, and problem-solving skills.
- Proficiency with warehouse management software (WMS) and Microsoft Office Suite.
- Prior experience with the Peoplevox warehouse management system / Shopify e-commerce platform is desirable.
- Forklift license would be a bonus.
