Outpatient Contact Centre Agent

3 weeks ago


St Albans, Hertfordshire, United Kingdom NHS Full time
About the Role

This Band 3 position involves acting as the first point of contact for patients accessing our Outpatient services via phone, email, or webchat. You will respond to queries, concerns, and questions from patients regarding Outpatient appointments.

Your main duties will include supporting the team in providing administrative support, ensuring confidentiality, and booking appointments efficiently. You will work closely with the Contact Centre Supervisor and Manager to ensure patient care is not compromised.

A comprehensive benefits package, including a pension scheme and life assurance, is available for this position. The salary range is £24,500 - £30,000 per annum, depending on experience.

You will be part of a dynamic team that values professionalism, empathy, and teamwork. We offer flexible working arrangements and opportunities for professional development.



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