Senior Customer Success Manager

4 weeks ago

London, Greater London, United Kingdom Advantive Full time
Senior Customer Success Manager

At Advantive, we're seeking a seasoned Senior Customer Success Manager to join our team. As a key member of our customer success organization, you'll be responsible for driving customer value and growth through proactive engagement, strategic planning, and exceptional relationship management.

Key Responsibilities:

  • Manage a portfolio of up to 200 high-value accounts, ensuring timely renewals, meeting revenue targets, and mitigating customer risk.
  • Develop and execute tailored renewal strategies, collaborating with cross-functional teams to drive customer adoption and expansion.
  • Enhance customer understanding and appreciation of our solutions, driving increased usage, upgrades, and retention.
  • Navigate complex customer conflicts, ensuring the maintenance of strong business relationships.
  • Proactively identify and mitigate renewal risk, partnering with other departments to address cross-functional issues.

Requirements:

  • Bachelor's degree required.
  • 3+ years of experience in Customer Success, with increasing responsibilities.

What We Offer:

At Advantive, we're committed to fostering a culture of excellence, innovation, and customer-centricity. As a Senior Customer Success Manager, you'll have the opportunity to work with a talented team, drive business growth, and make a meaningful impact on our customers' success.

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