Hospitality Operations Lead
7 days ago
We are seeking an experienced customer service professional to join our team at Silverstone. The ideal candidate will have excellent communication skills and be able to lead by example. They should have at least three years of experience in customer service administration and be proficient in using customer service tools such as Zendesk.
The salary for this position is £38,000 per annum. Silverstone offers a range of benefits including flexible working hours and the opportunity to work with a team dedicated to providing exceptional customer service.
About the Role
The Hospitality Customer Service Manager will be responsible for managing the day-to-day hospitality enquiries, ensuring all operational systems are up-to-date, and providing regular communication between the wider team. They will also be proactive in finding ways to capitalise bookings and maintain strong relationships with customers.
Key Responsibilities
* Manage the day-to-day hospitality enquiries
* Proactively organise own workload
* Ensure all operational systems are working and up-to-date
* Provide regular communication between the wider team
* Identify and escalate priority customer issues
Requirements
* At least three years of experience in customer service administration
* Excellent customer service skills
* Ability to lead by example and set standards of behaviour and positive attitude
* Experience with using customer service tools e.g. Zendesk
Benefits
* Flexible working hours
* Opportunity to work with a team dedicated to providing exceptional customer service
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