Hospitality Ticketing Coordinator
4 days ago
COMMERCIAL TEAM
Our Commercial department is full of go-getters, and we’re racing ahead with our longer term vision of sustainability and diversification. This means that we have a number of large and smaller scale initiatives in the works to make Silverstone more profitable, sustainable and a better place to work. We take the birds-eye view to work with the rest of the business to drive commercial sales, form strategic partnerships, evolve our customer experience and identify key areas that are missing from the team. And, there has never been a more exciting time to join as we accelerate into the future.
JOB PURPOSE
Supporting the concept and delivery of all hospitality ticketing project elements. Contributing to the development and implementation of an efficient ticket distribution process, optimal use of ticketing systems to manage inventory, accurate reporting and successful operational execution.
Alongside, developing and maintaining productive relationships with key stakeholders championing Silverstone values and behaviours
KEY RESPONSIBILITIES
- Actioning & maintaining all processes in relation to hospitality ticket orders, including but not limited to, Managing Bookings, Table Allocations, Ticket Distribution & Invoicing.
- Facilitate ticket allocation and distribution: Coordinate with the Senior Ticketing manager to ensure that ticket inventory by event, area and package are efficiently managed to meet all stakeholder requirements.
- Support data management and reporting: Assist in managing ticketing data and preparing accurate sales and inventory reports.
- Learn and develop advanced use of the hospitality ticketing system to seek to maximize the use of the technology in minimising the use of manual processes, improve stakeholder experience and increase project efficiency.
- Support the fulfilment of all physical package items being shipped to guests i.e. parking passes and event lanyards.
- Act as a key liaison for hospitality ticketing matters, ensuring clear and effective communication/collaboration between internal teams and external partners. Collaborating internally with other departments around Ticketing & Hospitality requirements. Managing Multiple Stakeholders simultaneously.
- Operational delivery: support on event ticketing operations, operating as the key hospitality contact during events in the resolution of stakeholder ticketing issues and supporting the wider project team in the operational delivery of the wider hospitality programme.
- Utilising experience and understanding of the hospitality marketplace to take ownership of tasks, problem solve and improve processes. Conducting event benchmarking, research and analysis as required.
TEAM RESPONSIBILITIES
- Personally, champion the Silverstone values and behaviours.
- Create a positive, proactive culture and environment within the department.
- Regular communication and feedback with key stakeholders
- Establish good working relationships with key stakeholders and management team.
- Empower others to take accountability and keep others accountable.
PERFORMANCE RESPONSIBILITIES
Performance will be monitored against the following:
- Objectives set through the Personal Development Review (PDR) process.
- Ownership and timely completion of agreed business priorities
KEY RELATIONSHIPS
- Head of Revenue
- Senior Ticketing Manager
- Head of Hospitality
- Hospitality Sales Team
- Finance
KNOWLEDGE, SKILLS AND QUALIFICATIONS
- Beneficial to demonstrate knowledge and experience of ticketing/ticketing systems.
- Beneficial to demonstrate knowledge and experience of live events, specifically from a Sports and/or Hospitality background.
- Excellent numeracy skills with exceptional attention to detail and proficiency in using excel at intermediate or above level.
- Strong Communicator who can collaborate with multiple departments simultaneously and build strong stakeholder relationships.
- Ability to take ownership and problem solve, is proactive and self-motivated.
- Excellent eye for detail, with strong organisational, time management & interpersonal skills
- Advanced Microsoft Office skills in Outlook, Excel and Word
- Distinctive, professional and a warm personality
- Fluent in written & spoken English with strong communication skills.
- Demonstrates conviction in finding innovative approaches to solutions.
SUSTAINABILITY
We don’t just look after our team and our fans. We want to look after our world too. We're committed in our responsibility to reach our zero-carbon goal. So, we've adopted greener methods within our workplace, donated more than 20 tonnes of surplus food, and installed over 2,700 solar panels which generates 13% of our venue’s power - with all other energy from 100% renewable sources. Our dedication has earned us Three Star FIA Environmental Accreditation, but this is just the start.
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