Coordinator (English)
3 days ago
COMMERCIAL TEAM Our Commercial department is full of go-getters, and we’re racing ahead with our longer term vision of sustainability and diversification. We take the birds-eye view to work with the rest of the business to drive commercial sales, form strategic partnerships, evolve our customer experience and identify key areas that are missing from the team. Supporting the concept and delivery of all hospitality ticketing project elements. Contributing to the development and implementation of an efficient ticket distribution process, optimal use of ticketing systems to manage inventory, accurate reporting and successful operational execution.
Actioning & maintaining all processes in relation to hospitality ticket orders, including but not limited to, Managing Bookings, Table Allocations, Ticket Distribution & Invoicing.
Coordinate with the Senior Ticketing manager to ensure that ticket inventory by event, area and package are efficiently managed to meet all stakeholder requirements.
Support data management and reporting: Assist in managing ticketing data and preparing accurate sales and inventory reports.
Learn and develop advanced use of the hospitality ticketing system to seek to maximize the use of the technology in minimising the use of manual processes, improve stakeholder experience and increase project efficiency.
Support the fulfilment of all physical package items being shipped to guests i.e. parking passes and event lanyards.
Act as a key liaison for hospitality ticketing matters, ensuring clear and effective communication/collaboration between internal teams and external partners. Collaborating internally with other departments around Ticketing & Hospitality requirements. Operational delivery: support on event ticketing operations, operating as the key hospitality contact during events in the resolution of stakeholder ticketing issues and supporting the wider project team in the operational delivery of the wider hospitality programme.
Utilising experience and understanding of the hospitality marketplace to take ownership of tasks, problem solve and improve processes. Conducting event benchmarking, research and analysis as required.
PERFORMANCE RESPONSIBILITIES
Performance will be monitored against the following:
Head of Hospitality
Hospitality Sales Team
Beneficial to demonstrate knowledge and experience of live events, specifically from a Sports and/or Hospitality background.
Excellent numeracy skills with exceptional attention to detail and proficiency in using excel at intermediate or above level.
Advanced Microsoft Office skills in Outlook, Excel and Word
Fluent in written & spoken English with strong communication skills.
So, we've adopted greener methods within our workplace, donated more than 20 tonnes of surplus food, and installed over 2,700 solar panels which generates 13% of our venue’s power - with all other energy from 100% renewable sources. Our dedication has earned us Three Star FIA Environmental Accreditation, but this is just the start.
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