Hospitality Operations Manager
3 days ago
**Job Title:** Hospitality Operations Manager
We are seeking a skilled Hospitality Operations Manager to join our Commercial Team at Silverstone. In this role, you will be responsible for ensuring seamless hospitality operations and delivering exceptional customer service.
**Key Responsibilities:**
- Proactively manage workload and maintain operational systems up-to-date
- Deliver exceptional customer service at key events such as F1, MotoGp, and Festival
- Monitor performance against customer satisfaction, professional presentation, and service level
**Required Skills and Qualifications:**
- At least three years of experience in customer service administration
- Excellent customer service skills and ability to lead by example
- Experience with using Customer Service tools and responsibility, adaptability, and patience
**Salary:** £40,000 - £55,000 per annum
**Benefits:**
- A competitive salary package
- Opportunities for career growth and development
- A fun and dynamic work environment
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