Hospitality Operations Manager

3 days ago


Silverstone, United Kingdom Silverstone Full time

**Job Title:** Hospitality Operations Manager

We are seeking a skilled Hospitality Operations Manager to join our Commercial Team at Silverstone. In this role, you will be responsible for ensuring seamless hospitality operations and delivering exceptional customer service.

**Key Responsibilities:**

  • Proactively manage workload and maintain operational systems up-to-date
  • Deliver exceptional customer service at key events such as F1, MotoGp, and Festival
  • Monitor performance against customer satisfaction, professional presentation, and service level

**Required Skills and Qualifications:**

  • At least three years of experience in customer service administration
  • Excellent customer service skills and ability to lead by example
  • Experience with using Customer Service tools and responsibility, adaptability, and patience

**Salary:** £40,000 - £55,000 per annum

**Benefits:**

  • A competitive salary package
  • Opportunities for career growth and development
  • A fun and dynamic work environment


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