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Global Head of Customer Success and Growth Strategist
1 month ago
The Global Head of Customer Success is a critical role that requires exceptional leadership skills, strategic thinking, and a customer-centric approach. Reporting directly to the CEO, this executive will be part of our esteemed leadership team, driving business growth through effective customer success strategies.
As a member of our executive leadership team, you will collaborate with key stakeholders to develop and execute a customer success strategy that prioritizes customer satisfaction and outcomes. You will lead and grow the customer success team, working closely with sales, marketing, and product teams to identify opportunities for upselling, cross-selling, and new revenue streams aligned with customer needs and goals. Your focus will be on developing and implementing processes to measure and improve customer satisfaction and retention, leveraging customer feedback to drive continuous improvement across the organization.
In this role, you will manage a high-performing team of 7 professionals who are passionate about delivering exceptional customer experiences. Your responsibilities will include owning and scaling up the Customer Success team, establishing a culture of mutual accountability between the Customer Success team and customers, and advocating for customer needs. You will also work closely with other teams to ensure seamless customer onboarding and ongoing support, driving customer success throughout the entire customer journey.
To succeed in this role, you will require 7+ years of experience in customer success, account management, or related fields, with a strong track record of delivering exceptional customer experiences. A deep understanding of SaaS business models and customer success best practices is essential, as well as a passion for staying up-to-date with industry trends. Experience working with enterprise-level customers and building strong relationships with key stakeholders is also required. Excellent communication and interpersonal skills, a customer-first mindset, and strong analytical and problem-solving skills are necessary for success in this role.
The ideal candidate will have a strong ability to use data to identify trends and risks in account health, make decisions, and drive continuous improvement. They will also be able to work in a fast-paced, dynamic environment, prioritizing and managing multiple projects and initiatives simultaneously. If you have experience in software development or related technical fields, this would be an asset in becoming a trusted advisor to our clients' senior management.
What We Offer
At BlueOptima, we offer a competitive salary package, including:
- A base salary of £102,000 - £113,500 per annum.
- A performance-based bonus structure, offering up to £25,000 per annum.