Operations Support Specialist

2 days ago

Plymouth, Plymouth, United Kingdom The C P D Certification Service Full time
Job Description

Operations Support Executive/Assessor

The CPD Certification Service is a membership-based organisation that helps over 6,000 organisations produce high-quality training and information-based material. We have been doing this for over 25 years, making us experts in the field. Continuing Professional Development, or CPD, defines how we improve our skills and competences throughout our working life. It is often associated with membership of a recognised professional body and on-the-job training. Our Operations Team assesses material submitted by members and certifies it if it meets our standards. Member organisations include The Commonwealth Parliamentary Association Headquarters Secretariat, The Welsh Senedd, The World Health Organization, St Johns Ambulance, The Church of England, and many others. This year, we will process over 50,000 pieces of CPD material.

We are a fully remote team, and our growth means we wish to recruit at least one home-based full-time staff member to our team of 21. The annual starting salary is £30,000, rising to £32,000 after a six-month probationary period. Initial working hours will be 0900 to 1700, with flexible working becoming available after probation.

As an Operations Support Executive/Assessor, most of your time will be spent undertaking 'case management'. This involves handling member submissions and supervising our processes through to certification. You must be able to cope with a demanding administrative burden, possess a ruthless attention to detail, and be able to work independently. After completing the probationary period, you will then train as an assessor; a role that allows you to determine if the CPD submissions you review are suitable for certification. Topics will cover a wide range of subjects, from cupcake making and trapeze artistry to Safeguarding and NATO battlefield injury treatment.

To be successful in this role, you must be educated to tertiary level, possibly have experience in an educational or training environment, possess excellent English language skills, and be familiar with Microsoft Office products. After interview, you will be asked to take a simple English grammar test.

As this role is fully home-based, there are two major things you will need to prove before we can offer you a job:

  • You can prove that you have a suitable working location. We cannot recruit someone whose idea of a safe workspace is a shared room, the kitchen table, or sitting on a beanbag.
  • You must have broadband with a minimum 40MB download speed.

We provide all the necessary IT equipment and ensure you have the correct DSE-compliant environment in which to start work.

We are an equal opportunities employer and treat all applicants with courtesy and inform them of their progress in the process. We always take up references.

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