Operational Support Specialist

2 weeks ago


Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time
About the Role

We are seeking a highly organized and detail-oriented Operational Support Specialist to join our Surgical Team at University Hospitals Plymouth NHS Trust. As an Operational Support Specialist, you will play a vital role in supporting the smooth operation of our surgical services.

Key Responsibilities
  • Respond to telephone calls in a timely and efficient manner, conveying messages accurately to the appropriate team members.
  • Manage patient-related information on our computerized SALUS system, ensuring accuracy and up-to-date records.
  • Action instructions from Surgical Operational Managers regarding patient flow, TTA's, and Discharge lounge.
  • Liaise with consultant medical staff and their teams as needed.
  • Ensure adherence to Trust and Local policies and procedures, maintaining confidentiality and security standards.
  • Respond professionally and positively to confidential or sensitive information.
Requirements
  • Good written and verbal communication skills.
  • Demonstrable Admin/Clerical Officer experience in a clinical setting.
  • Proven knowledge of patient management systems (desirable).
  • Patient-focused attitude, good organizational skills, and ability to prioritize workload.
  • Ability to work across multiple teams (desirable).
  • GCSEs in English and Maths level 4-9 (A-C) or equivalent demonstrable experience.
  • Keyboard skills (desirable).


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