Customer Communication Specialist

5 hours ago


Brighton, Brighton and Hove, United Kingdom Talent Hub Resourcing Solutions Ltd Full time
Job Description:

Talent Hub Resourcing Solutions Ltd is partnering with a respected financial services company to find a skilled Crm Manager. The role requires delivering customer communications programs and developing automated trigger email campaigns. Experience in Salesforce and strong background in Crm and customer comms are essential.

About the Role:

  • Create content for multi-channel comms across various digital platforms to optimize customer engagement.
  • Manage the planning, execution, delivery and success of customer communication campaigns.
  • Utilise and analyse customer data to identify opportunities to improve and optimise future campaign activities.

Responsibilities:

  • Create Content: Develop engaging content for multi-channel comms across various digital platforms.
  • Lead Campaigns: Manage the planning, execution, delivery and success of customer communication campaigns.
  • Analyse Data: Utilise and analyse customer data to identify opportunities to improve and optimise future campaign activities.

Requirements:

  • Proven skills in creating and delivering customer comms campaigns from strategy, planning, content creation, delivery, analysis and reporting.
  • Previously designed and delivered automated trigger campaigns.
  • A thorough understanding and working knowledge of Saleforce and other email software.
  • Worked in either professional or financial services for at least 3 years.
  • Strong understanding of digital marketing channels and techniques.
  • Excellent copywriting and content creation skills.
  • Strong analytical and reporting skills.

Estimated Salary: £40,000 - £52,000 per annum.



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