Customer Care Specialist
4 days ago
At United Living Group, we are seeking a highly skilled Customer Care Specialist to join our team. As a valued member of our organization, you will play a crucial role in promoting and delivering exceptional customer care to all residents, ensuring strong communication links exist between the resident, the client, the call centre, and the operational team.
The estimated salary for this position is £25,000 - £35,000 per annum, depending on experience.
Key Responsibilities:- Ensure Compliance: Understand, implement, and adhere to United Living HSE&Q standards, operating processes, company policies, and all legislative requirements at all times.
- Monitor Service Performance: Assist in the monitoring, evaluation, and control of service performance.
- Resolve Escalated Complaints: Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place.
- Product Training: Carry out product training with residents as appropriate.
- Team Collaboration: Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved.
- Call Centre Coordination: Maintain effective working relationship with the Call Centre team.
-
Customer Care Specialist
2 days ago
Brighton, Brighton and Hove, United Kingdom Chartwells Full timeWe are recruiting a Customer Care Specialist to join our team at Chartwells. As a key member of our hospitality team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest levels of customer satisfaction.About the RoleThis is a full-time position, contracted to 40 hours per week. As a Customer Care Specialist, you...
-
Home Care Specialist
1 week ago
Brighton, Brighton and Hove, United Kingdom Cera Care Full timeUnlock a fulfilling career at Cera, a leading care provider, as a Home Care Specialist in Brighton and surrounding areas.Competitive Salary: £12.50 per hourAbout the RoleAs a Home Care Specialist, you will play a vital role in delivering exceptional care to clients in their own homes. Your responsibilities may include assisting with personal care, managing...
-
Paediatric Care Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Leaders In Care Recruitment Ltd Full timeJob DescriptionAre you a dedicated Paediatric Care Specialist looking to make a real impact? Our client is seeking passionate individuals to join their team, delivering high-quality, one-to-one care to children in their own homes across the UK. This is your chance to be part of an ambitious team that empowers patients with personalised support. With a salary...
-
Personal Care Specialist
7 days ago
Brighton, Brighton and Hove, United Kingdom Gold Care Homes Full timeAbout Gold Care Homes:We pride ourselves on creating a warm and welcoming environment where our residents feel safe, valued, and cared for. Our team is passionate about delivering high-quality, person-centered care that meets the unique needs of each individual. As a leading provider of care services, we are committed to excellence in everything we do.Role...
-
Pediatric Care Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Leaders In Care Recruitment Ltd Full timeWe are seeking a dedicated Pediatric Care Specialist to join our team at Leaders In Care Recruitment Ltd. In this role, you will deliver high-quality, one-to-one care to children in their own homes across Sussex, empowering patients with personalized support.This is a fantastic opportunity to be part of an ambitious team that makes a real difference in the...
-
Domestic Support Specialist
2 weeks ago
Brighton, Brighton and Hove, United Kingdom Hallmark Care Homes Full timeAt Hallmark Luxury Care Homes, we are dedicated to providing exceptional care and a warm welcome to our residents. Our team is what sets us apart, and we are looking for someone who embodies excellence and ethics.About the RoleThis is an exciting opportunity to join our team as a Domestic Support Specialist at one of our luxury care homes in Brighton. As a...
-
Care Specialist
2 weeks ago
Brighton, Brighton and Hove, United Kingdom Advantage Healthcare Limited Full timeAbout the RoleWe are seeking a Care Specialist to join our team at Advantage Healthcare Limited. As a Care Specialist, you will have the opportunity to work with a variety of complex needs, including tracheotomy, ventilation, seizure management, and stoma care.Key ResponsibilitiesProvide high-quality care and support to individuals with complex needsWork...
-
Care Support Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Cera Care Full timeTransforming social care, one person at a time. As a Care Assistant with Cera Care, you'll be part of a mission to enable people to live longer, healthier, and happier lives in their own homes.Key Responsibilities:Assist with personal care, including continence support, washing, and dressingManage medications, cook, or prepare hot mealsHelp with domestic...
-
Customer Complaints Resolution Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Bupa Full timeJob Description:Customer Complaints Resolution SpecialistA Role for the Right Candidate:We are seeking a skilled and empathetic individual to join our team as a Customer Complaints Resolution Specialist. This role involves handling customer complaints and resolving issues in a fair and efficient manner.Key Responsibilities:Investigate customer complaints and...
-
Compassionate Care Associate
2 days ago
Brighton, Brighton and Hove, United Kingdom Gold Care Homes Full timeAbout Gold Care Homes">We offer a warm and welcoming environment for residents, where our compassionate team provides person-centered care with dignity and respect.">As a Care and Support Specialist, you will be responsible for providing essential day-to-day support to our residents, including personal care, meals, and activities.">Key responsibilities...
-
Customer Escalations Specialist
1 month ago
Brighton, Brighton and Hove, United Kingdom Motorway Online Ltd Full timeAbout the RoleWe are seeking a skilled Customer Escalations Specialist to join our team dedicated to resolving sensitive customer journeys, retaining sales and customer confidence in the Motorway brand. This person will be responsible for day-to-day management of formal complaints and NPS responses, reviewing platform management and PR risk containment, and...
-
Home Care Assistant
2 days ago
Brighton, Brighton and Hove, United Kingdom Bluebird Care Full timeJob OverviewWe are seeking a dedicated Home Care Assistant to join our team in Brighton & Hove. As a Live-in Care Assistant, you will provide exceptional care and companionship to our customers, enabling them to maintain their independence in the comfort of their own homes.About Bluebird CareBluebird Care started as a small family business in 2004 and has...
-
Nursing Care Specialist
4 days ago
Brighton, Brighton and Hove, United Kingdom Gold Care Homes Full timeAbout Gold Care Homes:We are a family-run business dedicated to providing exceptional care for our residents in a warm and welcoming environment. Our mission is to enhance the lives of our residents by bringing them joy, happiness and fulfillment, while always striving for excellence.As a Registered Nurse with a valid NMC pin number, you will play a vital...
-
Nurse Care Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Gold Care Homes Full timeAbout Our Home:At Gold Care Homes, we're dedicated to providing a sanctuary of warmth and personalized care for our residents. Our nursing home in Brighton offers a blend of comfort and engagement, from spacious en-suite rooms to vibrant activities that spark joy and wellness.We're seeking a Senior Registered Nurse to share our mission:Our mission is to...
-
Care Support Worker
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Cera Care Full timeDiscover a rewarding career at Cera Care as a Care Assistant in a local community. This role requires you to be a driver with a car and have the right to work in the UK. These are mandatory requirements to succeed in this position.The hourly rate for Care Assistants with a driving licence and own vehicle includes mileage and travel time. Those on walking...
-
Care and Support Specialist
2 days ago
Brighton, Brighton and Hove, United Kingdom Gold Care Homes Full timeAbout Us">Sycamore Court offers a unique opportunity to make a positive impact in the lives of our residents. Our dedicated team provides compassionate care with dignity and respect.">This role involves working as part of a supportive team to deliver high-quality care to our residents.">The estimated salary range for this role is £8.75 - £10.50 per hour,...
-
Renal Care Specialist
1 month ago
Brighton, Brighton and Hove, United Kingdom University Hospitals Sussex NHS Foundation Trust... Full timeKey Responsibilities:As a Renal Care Specialist at University Hospitals Sussex NHS Foundation Trust, you will be responsible for planning and delivering care to renal patients using competent skills in areas such as venepuncture, cannulation, and administration of intravenous drugs. You will also coordinate clinic activity, review patient care needs, and...
-
Dental Care Specialist
1 month ago
Brighton, Brighton and Hove, United Kingdom beBee Professionals Full time £50,000 - £80,000We are seeking a skilled Dental Care Specialist to provide high-quality dental care to our patients. The ideal candidate will have a degree in Dentistry and a valid license to practice in Ireland. Key responsibilities include performing dental examinations, cleanings, and treatments, as well as educating patients on oral health care.Key Requirements:Degree...
-
Nursing Care Specialist
2 weeks ago
Brighton, Brighton and Hove, United Kingdom Gold Care Homes Full timeAbout Our Home: Sycamore Court, a purpose-built haven, stands as a beacon of personalized care and warmth in the heart of the community. With room for 41 cherished residents, this three-story haven spans tailored floors to meet unique care needs. From sunlit rooms to bustling communal spaces filled with laughter and music, every corner is designed with...
-
Compassionate Home Care Specialist
7 days ago
Brighton, Brighton and Hove, United Kingdom Cera Care Full timeHome Care Assistant OpportunityAt Cera Care, we're seeking a compassionate and caring individual to join our team as a Home Care Assistant in Brighton and surrounding areas.We offer a competitive £12.50 per hour enhanced rate of pay for drivers with their own vehicle, including mileage and travel time in the hourly rate. Those on walking rotas will receive...