Customer Care Specialist
2 months ago
At United Living Group, we are seeking a highly skilled Customer Care Specialist to join our team. As a valued member of our organization, you will play a crucial role in promoting and delivering exceptional customer care to all residents, ensuring strong communication links exist between the resident, the client, the call centre, and the operational team.
The estimated salary for this position is £25,000 - £35,000 per annum, depending on experience.
Key Responsibilities:- Ensure Compliance: Understand, implement, and adhere to United Living HSE&Q standards, operating processes, company policies, and all legislative requirements at all times.
- Monitor Service Performance: Assist in the monitoring, evaluation, and control of service performance.
- Resolve Escalated Complaints: Resolve any escalated complaints and ensure that an effective Complaints and Customer Care Procedure are in place.
- Product Training: Carry out product training with residents as appropriate.
- Team Collaboration: Work closely with the wider team to ensure that contract requirements and Key Performance Indicators are achieved.
- Call Centre Coordination: Maintain effective working relationship with the Call Centre team.
-
Care Support Specialist
3 weeks ago
Brighton, Brighton and Hove, United Kingdom Cera Care Full timeCare Support Specialist Opportunity in BrightonWe're recruiting for a Care Support Specialist to join our team in Brighton and surrounding areas. As a Care Support Specialist, you will provide exceptional care and support to our clients in the comfort of their own homes. This rewarding role involves assisting with personal care, managing medications, cooking...
-
Care Support Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Bright Care Full timeJob OverviewHove, United Kingdom is a beautiful location for this role. We are seeking a Care Support Specialist to provide personal care and companionship to clients in their homes. This opportunity allows individuals to build meaningful relationships with clients, assist with practical tasks such as housework, meal preparation, and daily personal care, and...
-
Home Care Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Associated Home Care Full timeAt Associated Home Care, we are looking for a dedicated Home Care Specialist to provide top-notch care and support to our clients. This is a rewarding role that requires patience, compassion, and respect for those in need.About the RoleThis Home Care Specialist will be responsible for providing light housekeeping, running errands, and providing personal...
-
Care Specialist
3 weeks ago
Brighton, Brighton and Hove, United Kingdom Good Oaks Home Care Full timeWe are seeking a dedicated and compassionate Care Specialist to join our team at Good Oaks Home Care.Job Description:Provide high-quality care and support to private clients in their own homes.Assist with daily living tasks, including getting up and ready for the day, meal preparation, and medication administration.Offer companionship and personal care to...
-
Compassionate Home Care Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Leaders In Care Recruitment Full timeCompassionate Home Care SpecialistLeaders In Care Recruitment is seeking a compassionate and skilled Home Care Specialist to provide exceptional care to clients with complex needs.This role requires a caring and empathetic individual who can deliver high-quality care in community-based settings. As a Home Care Specialist, you will work closely with our...
-
Home Care Support Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Talem Home Care Full timeJob SummaryThe Home Care Support Specialist provides essential support and companionship to clients in their homes, ensuring they maintain their independence and quality of life.Key Responsibilities:Offer companionship and emotional reassurance to clients, engaging them in social interaction, conversation, and stimulating activities.Assist with personal care...
-
Care Sector HR Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Quality Care Recruit Full timeWe are delighted to present an exceptional opportunity for a Care Sector HR Specialist to join our team at Quality Care Recruit. As a key member of our operations team, you will play a vital role in building a qualified, diverse workforce for our care home clients in West and East Sussex.The successful candidate will have a proven background in recruitment...
-
Customer Experience Strategist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner for start-up and scale-up SaaS businesses. The ideal candidate will have previous experience in a customer success role within the SaaS space and a well-versed approach to high touch, customer management.Key Responsibilities Manage...
-
Nursing Care Specialist
1 month ago
Brighton, Brighton and Hove, United Kingdom Boston Medical Center Full timeNursing Care SpecialistAt Boston Medical Center, we are seeking a dedicated Nursing Care Specialist to join our team. This role plays a vital part in delivering quality patient care by performing basic patient care activities as delegated by the Registered Nurse.This position is responsible for assisting the nursing staff in providing excellent patient care...
-
Home Care Companion
1 month ago
Brighton, Brighton and Hove, United Kingdom Bright Care Full timeHove, East Sussex is a popular seaside resort town on the south coast of England.We are seeking a highly skilled Home Care Companion to support clients in their homes providing personal care and companionship.Your RoleAs a Personal Support Specialist, you will build relationships with clients to assist with practical tasks such as housework, meal...
-
Customer Liaison Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom United Living Group Full timeJob DescriptionWe are seeking a Customer Liaison Specialist to join our team at United Living Group. This role will involve promoting and delivering high standards of customer care for all residents, ensuring strong communication links between residents, clients, the call centre, and the operational team.Responsibilities:Ensure Compliance - Implement and...
-
Care and Support Specialist
3 weeks ago
Brighton, Brighton and Hove, United Kingdom Bright Care Full timeHear from the winners of The Sunday Times Best Places to Work 2024 in the UK.We're looking for individuals who can provide personal care and companionship to clients in their homes. As a Bright Care assistant, you'll be building relationships with clients and supporting them with practical tasks to help them live independently.To succeed in this role, you'll...
-
Home Care Assistant
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Bluebird Care Full timeAbout Bluebird CareWe are a leading provider of home care services across the UK, with a strong commitment to keeping people in the comfort of their own homes. Our mission is to empower individuals to live life on their terms, while providing exceptional care and support.Live-in Care Assistant RoleWe are seeking a highly skilled and compassionate Live-in...
-
Eye Care Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Specsavers Full timeSpecsavers in Brighton is a large, busy practice operating 6 clinics per day, seeking a skilled Dispensing Optician to join their team. As an Eye Care Specialist, you will be responsible for delivering exceptional patient care and working collaboratively with colleagues to achieve outstanding results.We are looking for a qualified professional with a strong...
-
Personal Care Advocate
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Bright Care Full timeJob DescriptionBright Care is a leading provider of home care services, seeking a dedicated and compassionate Personal Care Advocate to join our team. In this role, you will work closely with clients in Hove, United Kingdom, providing personal care and companionship to support their independence and overall well-being. Your key responsibilities will include...
-
Customer Experience Specialist
1 month ago
Brighton, Brighton and Hove, United Kingdom CITRUS CONNECT LTD Full timeBecome a Customer Experience Specialist with CITRUS CONNECT LTD and Make a Real Difference in People's LivesWe're looking for a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a Customer Experience Specialist, you'll play a vital role in delivering exceptional customer experiences and driving business...
-
Personal Care Specialist
4 weeks ago
Brighton, Brighton and Hove, United Kingdom Leaders in Care Full timeCare with Compassion: A Rewarding Career OpportunityAre you passionate about delivering exceptional care to individuals with complex needs? Leaders in Care is seeking dedicated and compassionate Complex Care Healthcare Assistants to join their team in Brighton. With a competitive pay rate up to £19 per hour, this role offers flexible scheduling, ongoing...
-
Care Support Specialist
3 weeks ago
Brighton, Brighton and Hove, United Kingdom Customcare Full timeRole OverviewWe are seeking a skilled and compassionate Care Support Specialist to join our team at Customcare. As a Care Support Specialist, you will play a vital role in providing high-quality care services to our clients in their own homes.The successful candidate will have previous experience as a Care Professional and be able to work independently,...
-
Healthcare Assistant Specialist
1 month ago
Brighton, Brighton and Hove, United Kingdom Leaders in Care Full timeLeaders in Care offers an exciting opportunity for a Healthcare Assistant Specialist to join their team in Brighton.Job Overview:The Healthcare Assistant Specialist will be responsible for delivering high-quality care to clients with complex needs in community-based settings.Key Responsibilities:Develop and implement individualised care plans to meet...
-
Customer Experience Manager
4 weeks ago
Brighton, Brighton and Hove, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeCompany OverviewABR Talent is a specialist recruitment partner that supports start-up and scale-up SaaS businesses. We're looking for an experienced professional to join our team as a Customer Success Manager.This role will be based in Brighton, with the option to work from home one or two days a week.