Community Hubs Coordinator

5 days ago

Birmingham, Birmingham, United Kingdom Human Appeal Full time

Job Summary:

We are seeking a highly motivated and experienced Community Hubs Coordinator to join our team at Human Appeal. As a key member of our fundraising department, you will play a vital role in managing the day-to-day operations of our regional Community Hub and delivering a portfolio of community work, initiatives, and projects.

Key Responsibilities:

  • Expand overall Community Hub operation with increased usage year on year.
  • Establish a hub for the community that actively engages with community members, manifesting as increased community events, responses, interest, and profile.
  • Community Hubs successfully maintain the highest standard of health and safety, smooth operations, optimal performance of risk and compliance officers, and successful stock management.
  • Recruit volunteers, fundraise for Reach, challenges, and fundraising.
  • Develop and deliver a fundraising strategy for the Community Hub.
  • Achieve high usage of the hubs' targets by maximizing partnerships and utilizing the facilities with minimum costs.
  • Facilitate the required Gift Aid conversion rates and manage the GA process.
  • General management of the site by executing all Community Hub operations and managing donations, ensuring daily and weekly community engagement targets are achieved and increasing donation point targets.
  • Maintain handling cash in line with protocol: entry onto the DMS/AMS system, securing petty cash, and following finance policy to create a secure donation receipt system, create an audit trail, and safeguard HA funds.
  • Act as a HA ambassador by living the values to enhance HA's public image and create trust with the local community.
  • Understand what we mean by risk by identifying, reporting, and managing the risks associated with your role as an integral part of your daily work to safeguard employees, volunteers, and the general public.
  • Maintain synergy between fundraising and Community Hubs activities via active departmental collaboration and supporting FR in the management of funds to promote Community Hubs further and promote departmental cohesion.
  • Manage, support, and supervise all staff and volunteers to ensure the Community Hub is manned at all times. To be responsible for the effective recruitment, induction, management, and development of volunteers in the Community Hubs. This helps the team feel valued, motivated, happy, and supported to help maximize income generation and Community Hub usage.
  • Ensure customer service is delivered to a high standard by delivering a sensitive and professional service, being an active listener, and promoting HA projects to help create a welcoming environment for customers and encourage donations.
  • Ensure maintenance of good practice systems, policies relevant to the charity, and ensure the Community Hub premises comply with all relevant legislation to minimize the exposure to risk through delivering safe practice.
  • Strategically work with the Community Hub Coordinator by contributing to relevant trends and initiatives and contributing with opportunistic ideas to support in maximizing the success of the Community Hubs and to meet the relevant strategic operational goals.
  • Ensure the Community Hub has a high standard of display and presentation. To maximize opportunities to publicize all Human Appeal fundraising activities in the Community Hub and in the local community.
  • Provide customers with general assistance and information, liaising with other internal areas of the business so that the donation can be arranged and delivered on time.
  • Arrange and participate in meetings, conferences, and team activities by traveling nationally, liaising with other Community Hub officers, knowledge sharing to acquire new ideas. To help remain competitive with other charities and local activities to increase income generation potential.
  • Complete all necessary progress reports as specified by the Community Hub Manager, ensuring they are updated on any extraordinary issues to create transparency and implement contingency plans.
  • Deliver a broad portfolio of engaging community work (such as visiting ISOCs, community walks, henna sessions, etc) with an intended return on promotion/investment.
  • Participate/attend an agreed number of events to bring energy to the Community Hub, all for the purpose of creating a Community Hub vibe.
  • Actively promote HA products and projects by keeping updated on HA affairs overseas, liaising with programs department to acquire Intel, to help actively promote the Community Hub and engage the local community with HA's mission.
  • Generate and manage donated stock from the local community and from designers/retailers/brands/suppliers by encouraging donations, following proper stock management protocol to increase HA collateral.
  • Actively recruit volunteers to achieve the Community Hub manpower plan.
  • Train and develop paid staff, volunteers, and agency workers to enable them to perform their jobs efficiently and effectively.
  • Work with, manage, and supervise volunteers and interns.
  • Keep the Community Hubs adequately staffed at all times in order to maintain appropriate levels of service.
  • Create an organized and pleasant working environment for staff and volunteers.
  • Inform the Community Hubs team of business communications and promotions.
  • Ensure that all policies are adhered to by staff and volunteers.
  • Ensure that all staff are appropriately trained to engage with partnerships, ensuring that they are vetted and do not cause any risk to Human Appeal.
  • Bank monies daily from Donation point and fundraising.
  • Ensure all relevant administration is completed on time.
  • Ensure all financial, cash handling, and security procedures are adhered to.
  • Hold the keys of the Community Hubs, inform the police of key holders' names, and ensure that the Community Hubs premises are secure whenever they are left unattended.
  • Notify the local police, your Line Manager, and Head Office in the event of a break-in, Community Hubs lifting, or security incident and notify your Line Manager in the event of suspected theft or dishonesty by any member of staff.

Requirements:

  • Degree-educated in a relevant discipline, or qualified by experience.
  • 3 years' experience in a similar role within a fundraising discipline.
  • MS Office Suite.
  • Fluent written and spoken English is essential. Additional languages such as Arabic, Urdu, are desirable.

  • Therapy Hub Administrative Support Officer

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Community Healthcare NHS FT Full time

    Position Overview An exceptional opportunity has emerged within the Birmingham Community Healthcare NHS FT for an Administrative Support Officer to deliver comprehensive office and administrative assistance to the Therapy Hub, operating under the guidance of the Senior Administrator. This role is a fixed-term position designed to provide coverage...

  • Community Engagement Coordinator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom SHELTER Full time

    Are you passionate about understanding the impact of inadequate housing or homelessness on individuals? Do you possess the skills to facilitate the sharing of personal experiences and insights to enhance our services? If so, consider joining Shelter as a Community Engagement Coordinator, where you will play a crucial role in our mission.About ShelterA home...

  • Clinical Nurse Specialist for Referral Coordination Hub

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Women's and Children's NHS Foundation Trust Full time

    Position OverviewThe Clinical Nurse Specialist for the Referral Coordination Hub (RCH) will oversee the bed management operations within the West Midlands Children’s Provider Collaborative (WMCPC). This role encompasses patient flow management, escalation processes, system interactions, and bed capacity oversight, all aimed at minimizing unnecessary...

  • Regional Community Development Manager

    5 days ago

    Birmingham, Birmingham, United Kingdom Human Appeal Full time

    Job Summary:We are seeking a highly motivated and experienced Community Hubs Coordinator to join our team at Human Appeal. As a key member of our fundraising department, you will play a vital role in managing the day-to-day operations of our regional Community Hub and delivering a portfolio of community work, initiatives, and projects.Key...

  • Regional Community Development Manager

    6 days ago

    Birmingham, Birmingham, United Kingdom Human Appeal Full time

    Job Summary:We are seeking a highly motivated and experienced Community Hubs Coordinator to join our team at Human Appeal. As a key member of our fundraising department, you will play a vital role in managing the day-to-day operations of our regional Community Hub and delivering a portfolio of community work, initiatives, and projects.Key...

  • Regional Community Development Manager

    5 days ago

    Birmingham, Birmingham, United Kingdom Human Appeal Full time

    Job Summary:We are seeking a highly motivated and experienced Community Hubs Coordinator to join our team at Human Appeal. As a key member of our fundraising department, you will play a vital role in managing the day-to-day operations of our regional Community Hub and delivering a portfolio of community work, initiatives, and projects.Key...

  • Regional Community Development Manager

    6 days ago

    Birmingham, Birmingham, United Kingdom Human Appeal Full time

    Job Summary:We are seeking a highly motivated and experienced Community Hubs Coordinator to join our team at Human Appeal. As a key member of our fundraising department, you will play a vital role in managing the day-to-day operations of our regional Community Hub and delivering a portfolio of community work, initiatives, and projects.Key...

  • Head of Business Process Excellence EMEA Hub

    6 days ago

    Birmingham, Birmingham, United Kingdom ZEISS Group Full time

    The CompanyZEISS Group is a leading technology company operating in the optics and optoelectronics industries. Our company is shaping technological progress and through its solutions, is extending the horizon of the world of optics and associated areas.ZEISS develops, produces and distributes highly innovative solutions for industrial metrology and quality...

  • Head of Business Process Excellence EMEA Hub

    5 days ago

    Birmingham, Birmingham, United Kingdom ZEISS Group Full time

    The CompanyZEISS Group is a leading technology company operating in the optics and optoelectronics industries. Our company is shaping technological progress and through its solutions, is extending the horizon of the world of optics and associated areas.ZEISS develops, produces and distributes highly innovative solutions for industrial metrology and quality...

  • Help Hub Advisor

    2 weeks ago

    Birmingham, Birmingham, United Kingdom POhWER Full time

    About the RoleWe are seeking a highly skilled and compassionate Help Hub Advisor to join our team at POhWER. As a Help Hub Advisor, you will play a vital role in supporting clients and professionals across the country, providing exceptional customer service and advocacy.Key ResponsibilitiesRespond to client inquiries and provide support via phone, email, and...

  • Project Coordinator

    7 days ago

    Birmingham, Birmingham, United Kingdom Environment Agency Full time

    About the RoleThe Environment Agency is seeking a highly skilled and experienced Project Coordinator to join our team in the Midlands Hub. As a key member of our Programme and Contract Management team, you will play a vital role in the delivery of projects across the West Midlands.Key ResponsibilitiesAssist Project Managers in the delivery of projects,...

  • Administrative Coordinator

    5 days ago

    Birmingham, Birmingham, United Kingdom Solihealth Limited Full time

    About Solihealth LimitedSolihealth Limited is a dynamic and innovative healthcare organization dedicated to delivering high-quality services to the community. Our mission is to provide comprehensive and confidential administrative support to our team, ensuring seamless operations and exceptional patient care.Job SummaryWe are seeking an experienced and...

  • Administrative Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Solihealth Limited Full time

    About Solihealth LimitedSolihealth Limited is a dynamic and innovative healthcare organization dedicated to delivering high-quality services to the community. Our mission is to provide comprehensive and confidential administrative support to our team, ensuring seamless operations and exceptional patient care.Job SummaryWe are seeking an experienced and...

  • Community Engagement Coordinator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Methodist Homes Full time

    Community Engagement Coordinator at Methodist HomesPosition Overview:Type: Permanent - Part Time - 14 hours per week This is an excellent opportunity to contribute to your local community by assisting older individuals in enhancing their social connections.We are seeking a motivated individual to become part of our team at Methodist Homes. The role requires...

  • Community Engagement Coordinator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Methodist Homes Full time

    Community Engagement Coordinator PositionLocation: South West BirminghamEmployment Type: Permanent - Part Time - 14 hours per week This is an excellent opportunity to contribute to your local community by assisting older individuals in enhancing their social connections.We are seeking a motivated individual to become a part of our team at MHA Communities -...

  • Community Engagement Coordinator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Methodist Homes Full time

    Community Engagement Coordinator based in South West BirminghamAvailable hours:Permanent - Part Time - 14 hours per week This is an excellent opportunity to contribute to your local community by assisting older individuals in enhancing their social participation.We are seeking a motivated individual to become part of our team at MHA Communities - South and...

  • Community Engagement Coordinator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Methodist Homes Full time

    Community Engagement Coordinator PositionLocation: South West BirminghamEmployment Type: Permanent - Part Time - 14 hours per week This is an excellent opportunity to contribute to your local community by assisting older individuals in enhancing their social connections.We are seeking a motivated individual to become part of our team at MHA Communities -...

  • Administrative Support Officer

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Community Healthcare NHS foundation Trust Full time

    Position OverviewThis role is designed to provide comprehensive office and administrative support to the Therapy Hub, operating under the guidance of the Senior Administrator.Key ResponsibilitiesManage inquiries through telephone and in-person interactions, ensuring effective communication and timely relay of information.Utilize initiative to take messages...

  • Administrative Support Officer

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Birmingham Community Healthcare NHS foundation Trust Full time

    Position OverviewThis role involves providing comprehensive office and administrative support to the Therapy Hub, working under the guidance of the Senior Administrator.Key Responsibilities1. Respond to inquiries through various communication channels, ensuring accurate information is conveyed effectively and promptly.2. Utilize initiative to manage messages...

  • Administrative Support Officer

    5 days ago

    Birmingham, Birmingham, United Kingdom Birmingham Community Healthcare NHS foundation Trust Full time

    Position OverviewThis role involves providing comprehensive office and administrative support to the Therapy Hub, working under the guidance of the Senior Administrator.Key Responsibilities1. Respond to inquiries through various communication channels, ensuring accurate information is conveyed effectively and promptly.2. Utilize initiative to manage messages...